Quality Assurance /Quality Control Engineering Technician

Rockwell Automation - Whitestown, IN

Full-time

Whitestown, IN

10,001+ employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The QA/QC Technician at Rockwell Automation is responsible for inspecting, testing, and analyzing warranty returns to ensure compliance with the company's quality standards. This role involves identifying defects, documenting findings, and collaborating with the Quality Engineer to implement corrective actions. The technician will also support continuous improvement initiatives and maintain accurate records of warranty-related activities, ensuring high levels of customer satisfaction through effective communication and problem resolution.

Responsibilities

• Inspect and test returned products to determine the root cause of failures.
• Document findings and report any recurring issues to the Quality Engineer.
• Ensure all warranty returns are processed in a timely and accurate manner.
• Perform quality control checks on products to ensure they meet company standards.
• Use various testing equipment and tools to assess product quality.
• Maintain a clean and organized work area to ensure safety and efficiency.
• Collect and record data on warranty returns and quality issues.
• Prepare detailed reports on inspection findings and quality trends.
• Assist in the analysis of data to identify areas for improvement.
• Participate in continuous improvement (CI) initiatives to enhance product quality and reduce defects.
• Work with cross-functional teams to implement corrective actions and process improvements.
• Provide feedback and suggestions for improving quality control processes.
• Communicate with internal/external customers regarding warranty returns and quality issues.
• Provide technical support and guidance to customers as needed.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.
• Ensure compliance with all relevant quality standards and regulations.
• Maintain accurate and up-to-date documentation of warranty returns and quality control processes.
• Develop and update standard operating procedures (SOPs) related to warranty returns, testing procedure and quality control.

Requirements

• High school diploma or equivalent; technical certification or associate degree in automation equipment and/or electrical/electronic equipment and related field preferred.
• Legal authorization to work in the US is required.

Nice-to-haves

• 3+ years of experience in quality assurance or quality control, preferably in a manufacturing or product-based environment.
• Experience with inspection and testing equipment.
• Proficiency in using quality management software and tools.
• Strong on testing automation and/or Electrical equipment.
• Certification in Quality Control or related certifications.
• Experience in handling warranty returns and customer interactions.
• Knowledge of industry-specific quality standards and regulations.

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule