Quality Assurance Senior Manager

Wells Fargo • Chandler, AZ

401d

About The Position

Wells Fargo is seeking a Quality Assurance Senior Manager in the Center of Quality as part of the Commercial Banking Operations division. This role focuses on managing a Quality Assurance group, designing quality programs, and ensuring adherence to company policies while fostering a culture of talent development and collaboration with business partners.

Requirements

• 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 3+ years of Management experience.
• Knowledge and understanding of Quality Assurance methodology and workflow applications used to support the execution of post close quality reviews.
• Ability to understand quality assurance workflow logic, and partner with technology and business partners to test and implement system and program changes.
• Ability to work effectively under pressure, meet deadlines, exercise independent judgement, and use critical thinking skills.
• Experience in building and managing teams, developing talent, and providing strong, proactive leadership.
• Proficient at effectively working and collaborating with teams within a matrixed organization.
• Experienced in building constructive and effective relationships. Delivers on commitments and renegotiates when needed.
• Strong sense of accountability.
• Broad understanding of risk types, methodologies and frameworks for evaluating or testing controls and assessing results, conducting research, and identifying control deficiencies.
• Experience drafting and executing control evaluation test scripts to assess the performance of internal controls.
• Creates and mentors on building constructive and effective relationships.
• Experience implementing control evaluation methodologies to support the target state.
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Familiar with various quality assurance techniques.
• Risk management experience with demonstrated leadership skills and ability to drive improvements.
• Proficient at influencing and consulting strategically across a large organization and with various levels of leadership/stakeholders.
• Balance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environment.
• Strong risk and control fundamentals.
• Effectively communicates in both written and verbal formats with senior executive-level leaders.
• Extensive understanding of operational risk management in the financial services industry.
• Demonstrated negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessary.
• Ability to synthesize data from a variety of sources and deliver results quickly.
• Demonstrated ability to deliver high quality output from self and team.

Responsibilities

• Manage a Quality Assurance group or diverse and complex department focused on designing and defining quality programs and requirements for the business.
• Ensure redesign and change management to resolve longer term concerns.
• Develop and administer budgets, schedules, and performance standards.
• Ensure effective communication strategy and adherence to company and unit policies, procedures and practices.
• Assist with development of service level agreements and other departmental initiatives.
• Achieve results through managers and more experienced Quality Assurance Analysts.
• Collaborate with business partners to influence and enact updates as needed.
• Provide direction through managers, ensuring quality standards are maintained and ensuring enactment of approaches to correct problems.
• Partner with more experienced managers to allocate and coordinate resources and determine appropriate staff levels in alignment with quality program design, complexity, and work requirements.
• Engage frequently with peers or more experienced level managers to advise and consult on matters regarding program effectiveness, change preparedness, technology matters, or service levels.
• Conduct briefings and technical meetings for internal and external representatives as required.
• Manage allocation of people and financial resources for Quality Assurance.
• Develop and guide a culture of talent development to meet business objectives and strategy.

Benefits

• Hybrid work schedule
• Diversity, equity, and inclusion initiatives
• Employee support programs
• Risk management training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed