Hilton - Celebration, FL
posted 20 days ago
Full-time - Entry Level
Celebration, FL
Accommodation
About the position
The Quality Assurance Specialist at Hilton Grand Vacations plays a crucial role in the sales process by assisting customers with closing documents and ensuring they understand their purchase of vacation ownership products. This position focuses on client relations, providing support and information to new owners, and maintaining high-quality customer service throughout the post-sale process.
Responsibilities
- Assist with closing documents as customers make decisions to purchase vacation ownership products.
- Act as the primary liaison to customers during the follow-up process regarding contracts and deeding of new purchases.
- Ensure new owners understand their paperwork and contracts, and assist them in making reservations.
- Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership.
- Work closely with the Sales and Hospitality team to maintain high-quality customer service.
- Follow up with new owners to assist in reducing cancellations and kicks.
Requirements
- Possess or the ability to acquire a Tennessee Timeshare License.
- High School Diploma or GED.
- Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
- Strong ability to efficiently resolve complex customer service issues.
Nice-to-haves
- Timeshare Sales Experience
- Timeshare Quality Assurance Experience
- CRM Software Experience
- Microsoft Product Experience
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- Employee discount
- Retirement plan
