Quality Assurance Specialist

Pillar Care Continuum - East Hanover, NJ

Full-time - Entry Level

East Hanover, NJ

About the position

The Quality Assurance Specialist plays a crucial role in supporting agency-wide program needs related to quality, policy, and training improvements for service recipients with developmental disabilities. This position involves on-site monitoring, auditing service documentation, and participating in Individual Service Plans to ensure compliance with state standards. The ideal candidate will possess strong analytical and communication skills, along with a genuine commitment to the well-being of those served.

Responsibilities

• Support DDD / DOE program needs focusing on quality, policy, and training improvements.
• Provide on-site monitoring, support, and training at group homes and day programs to ensure compliance with State Licensing and Pillar Care standards.
• Audit service documentation to ensure compliance with State Licensing and Pillar Care standards and assist in continuous quality improvement.
• Participate in Individual Service Plans (ISPs) to ensure quality content and DDD compliance.
• Collaborate with Operations/Facilities on Safety Inspections and develop recommendations for improvement.
• Perform quality checks on the Electronic Health Record (EHR) for data integrity and report findings to the Program.
• Assist in the preparation of required programmatic monthly, quarterly, and annual reports.
• Conduct and report on internal investigations and deliver program training to address deficits and develop staff.
• Perform other related tasks as assigned by supervisor.

Requirements

• College degree in social work or nursing license preferred or equivalent work experience.
• 1-3 years' experience in quality/risk management.
• Ability to analyze data collection forms, methods, procedures, techniques, and workflow to identify and resolve problems.
• Extensive knowledge and direct experience in the field of developmental disabilities, including monitoring and/or evaluation of clinical or human services records and/or programs.
• Strong communication skills and ability to convey information clearly and logically.
• Reliable transportation required.

Nice-to-haves

• Knowledge of issues relating to the field and service provision to individuals with developmental disabilities.
• Knowledge of analysis, evaluation, and reporting procedures.
• Computer savvy with an understanding of MS Office.

Benefits

• Medical
• Dental
• Vision
• 401k (Up to 4% Match)
• Life Insurance
• Flexible Spending Plan
• 3-Weeks Paid Time Off
• Paid Holidays
• Employee Life Assistance Program
• Access to Atlantic Federal Credit Union and NJM Insurance
• Secure Advantage
• Discount at Local Childcare Academy and ADP LifeMart