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Quality Control and Warranty Manager
University of North Carolina Wilmington - Wilmington, NC
posted about 1 month ago
About the position
The Quality Control and Warranty Manager will oversee the warranty process for products, services and equipment across the UNCW campus for campus-owned equipment that is maintained by Facilities. Responsibilities include reviewing and understanding warranties and terms of contracts for all types of equipment, tracking inventory according to warranty start terms, registering equipment with manufacturers and vendors, managing equipment to ensure proper function, resolving issues related to defects, establishing warranty-related policies and procedures, training staff, and performing quality checks on processes. This position is considered mandatory personnel and may be required to work during emergency and/or weather events.
Responsibilities
- Review and understand warranties and terms of contracts for all types of equipment, including residential and commercial equipment.
- Track inventory according to warranty start terms, whether ship date, start up date or Certificate of Occupancy date, as stated in the warranty.
- Register equipment with manufacturer, vendor etc. to comply with warranty contracts as soon as purchases are made and/or installation takes place.
- Manage equipment to ensure proper function as outlined in the warranty.
- Resolve issues, including defects in materials or workmanship.
- Establish and implement warranty-related policies and procedures.
- Analyze warranty data, maintain financial data and establish accurate records.
- Train staff in Physical Plant Shops, Project Managers and Capital Project Managers.
- Locate, identify and manage faulty equipment.
- Employ analytic approach and understand procurement methods.
- Perform quality checks on processes to determine if corrective actions are needed.
Requirements
- Bachelor's degree; or equivalent combination of training and experience.
- NC Drivers License.
Nice-to-haves
- Working experience in a plant environment with knowledge of trades shops.
- Experience in Warranty Management.
- Exposure to a plant of service environment that uses a work order management system such as AiM.
- Ability to effectively communicate.
Benefits
- Comprehensive benefits package including dental, vision, and health insurance plans.
- Tuition waiver program covering the cost of tuition and fees for up to three undergraduate or graduate courses per academic year.
- Free membership to the Campus Recreation Center.
- Free vaccine and booster shots offered on campus.
- Meditation and yoga sessions.
- Voluntary supplemental insurance coverages.
- Pretax flexible spending accounts.
- 12 paid holidays.
- 24 hours of paid community service leave time.
- Paid vacation and sick leave accrual.
- Family medical leave after 12 months of continuous service.
- Training and development programs through Dare to Learn Academy.
