Quality Control, System Administrator

Abeona - Cleveland, OH

Full-time

Cleveland, OH

About the position

The Quality Control System Administrator is responsible for the implementation and management of various third-party business applications, particularly Laboratory Information Management Systems (LIMS). This role serves as the primary point of contact for first-level support, addressing end-user issues and training needs, while ensuring that applications align with business expectations. The position is full-time and requires on-site presence in Cleveland, OH.

Responsibilities

• Apply technical expertise in the analysis, design, development, testing, implementation, support, and documentation of complex business applications.
• Ensure application systems are in compliance with standards and organizational objectives.
• Perform, maintain, and manage installs, upgrades, patch application, and troubleshooting to third-party packaged business applications, in compliance with change control procedures.
• Develop installation and validation requirements.
• Ensure application integration and perform unit, functional, and system tests as required.
• Manage the creation or modification of user accounts.
• Handle support tickets for third-party business applications; troubleshoot and coordinate solutions with users/vendors to close out tickets in a timely manner.
• Implement and maintain and improve monitoring, reporting and alerting.
• Collaborate with software developers, QA specialists, and other team members to ensure timely and successful delivery of new software releases.
• Perform other duties as assigned by management.

Requirements

• BS in Biochemistry, Biology, Microbiology, Molecular Biology or Computer Science or other relevant discipline.
• 2 to 4 years related LIMS experience or other business applications: configuration, validation, implementation, and/or system administrator.
• Familiarity with IT systems in a Laboratory environment.
• Proficient in Windows environment.
• Experience and knowledge in the pharmaceutical and/or biotech industry within a GMP and/or GLP environments preferred.

Nice-to-haves

• Some weekend work or late nights may be required periodically.