Quality Control Technician

Unclassified - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

About the position

The Quality Control Technician (QCT) at Balfour Beatty Communities is responsible for overseeing quality assurance related to service request data review and completion follow-up within the service request/work order management database (YARDI). This role ensures that all work orders categorized as Life, Health, Safety (LHS) are thoroughly reviewed and followed up on, maintaining high standards of workmanship and compliance with industry benchmarks.

Responsibilities

• Responsible for 100% review and follow up on all work orders categorized in YARDI software as Life, Health, Safety (LHS).
• Work closely with Work Order Service Center Coordinator(s) to ensure that status and notes for all LHS categorized Work Orders are updated daily.
• Responsible for 100% work quality review on all maintenance tech/contractor work orders related to LHS and Emergency/Urgent work orders.
• Review quality of work to include ensuring relevant photos and inspection notes are uploaded to each respective work order.
• Work closely with Work Order Service Center Coordinator(s) to ensure accurate notes/photos are added immediately after each work quality review inspection.
• Review quality of work and inspection of Contractor/Sub contractor work, as coordinated with Facilities Manager/Director.
• Document work quality inspections within each respective work order, including pertinent notes and photos.
• Inspect all work to meet specific industry standards goals and benchmarks.
• Ensure all work meets specific industry standard goals and benchmarks.
• Responsible for ensuring that workmanship is completed to standard and if not, is brought to the FM/FD attention and immediately corrected.
• Follow through with responsible party until completed satisfied.
• Retrieve and enter data into/from Yardi throughout the quality control process and communicate findings to Facility management as necessary.
• Coordinate steps associated with specific service request (work order) classifications, scheduling, inspecting, and working with the Air Force Military Housing Office (MHO) partners on a regular basis.

Requirements

• High school diploma or GED.
• Minimum of 10 years maintenance experience.
• Experience in Residential Construction, Facility Maintenance, Property Management, Contract Oversight, Home Inspection.
• Solid computer skills.
• Demonstrated strong customer service skills.
• Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry.
• Ability to diagnose problems.
• Ability to perform Quality Control inspections on work and repairs completed.
• Demonstrated ability to train on skill trades.
• Demonstrated strong written and verbal communication skills.
• Strong time management skills.
• Ability to provide guidance and training to technicians.
• Possession of a valid state issued Drivers License and safe driving record.

Nice-to-haves

• Ability to travel up to 10% of the time.

Benefits

• Discretionary bonuses
• Medical and Dental Insurance
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability
• Parental leave