Volt - Wausa, NE
posted 5 months ago
Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring a Quality and Customer Feedback Data Analyst in Fountain Valley, CA. As a Quality and Customer Feedback Data Analyst, you will play a crucial role in assisting the Senior Manager in developing and updating weekly Voice of the Customer (VoC) reports. Your responsibilities will include identifying emerging and recurring customer issues, analyzing survey verbatim comments, and quantifying the frequency and magnitude of these issues. You will also be tasked with calculating various metrics and coordinating contributions from the Quality and Customer Care departments. In addition, you will assist the Senior Manager in mapping customer-facing education documents and videos with survey questions and response options. The Quality & Customer Feedback team will rely on your expertise to define Product Quality alerts and monitor survey health, which includes tracking deliveries, completions, unsubscribes, and bounces in the form of reports. The scope of data and information you will handle includes customer feedback surveys (response data and questionnaires) and customer-facing education documents and videos. Your role will also involve cleaning, validating, and joining data sets to aid in data linkage, aggregation, and analysis. You will maintain databases and workflows to support reporting and analysis, and participate in user acceptance testing (UAT) to ensure that reports and dashboards are thoroughly reviewed, with any issues or errors identified. Additionally, you will complete miscellaneous tasks to assist in supporting the department's needs. This is a full-time opportunity, long-term temporary position for 6 months, with a strong possibility of extension. The position offers a foot in the door of a top company known for hiring talent. The working hours are Monday to Friday from 8 AM to 5 PM, and the position is hybrid, requiring three days onsite and two days remote.