Volt - Helena, MT
posted 4 months ago
Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring a Quality and Customer Feedback Data Analyst / Project Manager in Fountain Valley, CA. As a Quality and Customer Feedback Data Analyst Project Manager, you will play a crucial role in enhancing customer satisfaction and product quality by analyzing customer feedback and coordinating with various departments. Your primary responsibilities will include assisting the Senior Manager in developing and updating weekly Voice of the Customer (VoC) reports, identifying emerging and recurring customer issues, and analyzing survey verbatimments to quantify the frequency and magnitude of these issues. You will also be responsible for calculating relevant metrics and coordinating contributions from the Quality and Customer Care departments. In addition, you will assist the Senior Manager in mapping customer-facing education documents and videos with survey questions and response options. Your role will involve monitoring survey health, which includes tracking deliveries, completions, unsubscribes, and bounces, and presenting this information in the form of reports. The scope of data and information you will handle includes customer feedback surveys, response data, questionnaires, and customer-facing education documents and videos. You will be expected to clean, validate, and join data sets to aid in data linkage, aggregation, and analysis, as well as maintain databases and workflows to support reporting and analysis. Participation in user acceptance testing (UAT) will also be part of your responsibilities to ensure that reports and dashboards are thoroughly reviewed and that any issues or errors are identified. Additionally, you will complete miscellaneous tasks to assist in supporting the department's needs. This is a full-time opportunity, long-term temporary position for 6 months, with a strong possibility of extension and potential to become permanent. The position offers a hybrid work model, requiring three days onsite and two days remote, with working hours from Monday to Friday, 8 AM to 5 PM.