Volt - Lincoln, NE
posted 4 months ago
Volt is seeking a Quality and Customer Feedback Data Analyst / Project Manager to join our team in Lincoln, Nebraska. This role is pivotal in enhancing customer satisfaction and product quality through data analysis and project management. The successful candidate will work closely with the Senior Manager to develop and update weekly Voice of the Customer (VoC) reports, identifying both emerging and recurring customer issues. This position requires a keen analytical mind to analyze survey verbatimments, quantify the frequency and magnitude of issues, and calculate relevant metrics that inform decision-making processes. In this role, you will coordinate contributions from the Quality and Customer Care departments, ensuring that all relevant data is captured and utilized effectively. You will assist in mapping customer-facing education documents and videos with survey questions and response options, which is crucial for understanding customer feedback in context. Additionally, you will help define Product Quality alerts and monitor survey health metrics, including deliveries, completions, unsubscribes, and bounces, presenting this information in a clear and actionable format. The scope of your work will include cleaning, validating, and joining data sets to facilitate data linkage, aggregation, and analysis. You will maintain databases and workflows that support reporting and analysis, and participate in user acceptance testing (UAT) to ensure that reports and dashboards are accurate and functional. This position is a full-time opportunity, initially a long-term temporary role for six months, with a strong possibility of extension and potential for permanent placement. The working hours are Monday to Friday from 8 AM to 5 PM, with a hybrid work model requiring three days onsite and two days remote.