Volt - Santa Fe, NM
posted 4 months ago
Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring a Quality and Customer Feedback Data Analyst / Project Manager in Fountain Valley, CA. As a Quality and Customer Feedback Data Analyst Project Manager, you will play a crucial role in assisting the Senior Manager in developing and updating weekly Voice of the Customer (VoC) reports. Your responsibilities will include identifying emerging and recurring customer issues, analyzing survey verbatim comments, and quantifying the frequency and magnitude of these issues. You will also be tasked with calculating relevant metrics and coordinating contributions from the Quality and Customer Care departments. In addition, you will assist the Senior Manager in mapping customer-facing education documents and videos with survey questions and response options. Monitoring survey health, including deliveries, completions, unsubscribes, and bounces, will be part of your duties, and you will be expected to present this information in the form of reports. The scope of data and information you will handle includes customer feedback surveys (response data and questionnaires) and customer-facing education documents and videos. You will need to clean, validate, and join data sets to aid in data linkage, aggregation, and analysis, while also maintaining databases and workflows to support reporting and analysis. Participation in user acceptance testing (UAT) will be required to ensure that reports and dashboards are thoroughly reviewed, and any issues or errors are identified. Additionally, you will complete miscellaneous tasks to assist in supporting the department's needs. This is a full-time opportunity, long-term temporary position for 6 months, with a strong possibility of extension and potential to become permanent. The working hours are Monday to Friday from 8 AM to 5 PM, and the position is hybrid, requiring three days onsite and two days remote.