Volt - Albany, NY
posted 4 months ago
Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring a Quality and Customer Feedback Data Analyst / Project Manager in Fountain Valley, CA. As a Quality and Customer Feedback Data Analyst Project Manager, you will play a crucial role in enhancing customer satisfaction and product quality by analyzing customer feedback and coordinating with various departments. Your primary responsibilities will include assisting the Senior Manager in developing and updating weekly Voice of the Customer (VoC) reports, identifying emerging and recurring customer issues, and analyzing survey verbatimments to quantify the frequency and magnitude of these issues. You will also be responsible for calculating relevant metrics and coordinating contributions from the Quality and Customer Care departments to ensure a comprehensive understanding of customer feedback. In this role, you will assist in mapping customer-facing education documents and videos with survey questions and response options, which is essential for aligning customer expectations with product offerings. Monitoring survey health, including deliveries, completions, unsubscribes, and bounces, will be part of your duties, and you will generate reports to track these metrics. The scope of data and information you will handle includes customer feedback surveys, response data, questionnaires, and customer-facing educational materials. You will also be tasked with cleaning, validating, and joining data sets to aid in data linkage, aggregation, and analysis, which is critical for accurate reporting. Maintaining databases and workflows to support reporting and analysis is another key responsibility. You will participate in user acceptance testing (UAT) to ensure that reports and dashboards are thoroughly reviewed, and any issues or errors are identified and addressed. Additionally, you will complete miscellaneous tasks to assist in supporting the department's needs. This is a full-time opportunity, long-term temporary position for 6 months, with a strong possibility of extension and potential to become permanent. The position offers a hybrid work model, requiring three days onsite and two days remote, with hours from Monday to Friday, 8 AM to 5 PM.