Volt - Sacramento, CA
posted 4 months ago
Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring a Quality and Customer Feedback Data Analyst / Project Manager in Fountain Valley, CA. As a Quality and Customer Feedback Data Analyst Project Manager, you will play a crucial role in assisting the Senior Manager in developing and updating weekly Voice of the Customer (VoC) reports. Your responsibilities will include identifying emerging and recurring customer issues, analyzing survey verbatimments, and quantifying the frequency and magnitude of these issues. You will also be responsible for calculating metrics and coordinating contributions from the Quality and Customer Care departments. In this role, you will assist the Senior Manager in mapping customer-facing education documents and videos with survey questions and response options. You will also help the Quality & Customer Feedback team in defining Product Quality alerts and monitoring survey health, which includes deliveries, completions, unsubscribes, and bounces, all presented in the form of reports. The scope of data and information you will handle includes customer feedback surveys (response data and questionnaires) and customer-facing education documents and videos. Your tasks will also involve cleaning, validating, and joining data sets to aid in data linkage, aggregation, and analysis. You will maintain databases and workflows to support reporting and analysis, and participate in user acceptance testing (UAT) to ensure that reports and dashboards are reviewed, and any issues or errors are identified. Additionally, you will complete miscellaneous tasks to assist in supporting the department's needs. This is a full-time opportunity, long-term temp for 6 months, with a strong possibility of being extended and potential to go permanent. The position offers a foot in the door of a company known to hire from our talent pool. The working hours are Monday to Friday from 8 am to 5 pm, and the position is hybrid, requiring three days onsite and two days remote.