Volt - Fountain Valley, CA
posted 4 months ago
Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring a Quality and Customer Feedback Data Analyst / Project Manager in Fountain Valley, CA. As a Quality and Customer Feedback Data Analyst Project Manager, you will assist the Senior Manager in developing and updating weekly Voice of the Customer (VoC) reports. Your role will involve identifying emerging and recurring customer issues, analyzing survey verbatim comments, and quantifying the frequency and magnitude of these issues. You will also be responsible for calculating metrics and coordinating contributions from the Quality and Customer Care departments. In addition, you will assist the Senior Manager in mapping customer-facing education documents and videos with survey questions and response options. You will support the Quality & Customer Feedback team in defining Product Quality alerts and monitoring survey health, which includes deliveries, completions, unsubscribes, and bounces, all in the form of reports. The scope of data and information you will handle includes customer feedback surveys (response data and questionnaires) and customer-facing education documents and videos. Your responsibilities will also include cleaning, validating, and joining data sets to aid in data linkage, aggregation, and analysis. You will maintain databases and workflows to support reporting and analysis, and participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed, with issues or errors identified. Additionally, you will complete miscellaneous tasks to assist in supporting the department's needs. This is a full-time opportunity, long-term temp for 6 months, with a strong possibility of being extended and potential to go permanent. The position offers a hybrid work model, with three days onsite and two days remote, and hours are Monday to Friday from 8 AM to 5 PM.