Quality Engineer (Bilingual, English/Korean)

$75,000 - $126,000/Yr

LG - Huntsville, AL

Full-time

Onsite - Huntsville, AL

Computer and Electronic Product Manufacturing

About the position

The Quality Engineer at LG Electronics will leverage advanced analytical skills to perform data analysis, system evaluation, and product assessment. This role is crucial for identifying quality trends and areas for improvement in assigned products, ensuring high standards of quality are maintained throughout the manufacturing process.

Responsibilities

• Gather and analyze product quality data from the field related to customer service calls, repairs, and returns to identify quality issues or unexpected symptoms of products.
• Act as a liaison between the factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solutions.
• Research competitor products to understand if similar quality issues exist in the market, using this information to determine how to improve the company's products and increase overall quality.
• Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications.
• Document quality issues for management review, prepare reports, and present findings at various meetings and work groups.
• Perform audits to ensure established standards of quality are maintained and assist in developing new quality measurement methods and procedures.
• Frequently review service bulletins to maintain accurate information, including repair parts and service manuals.
• Develop and implement quality plans, programs, and procedures using statistical quality control methods, Six Sigma tools, and data analysis.
• Propose and implement opportunities to streamline and redesign processes/systems to strengthen internal controls, reduce quality issue costs, gain efficiencies, and ensure end-user satisfaction by providing the best quality products and services.

Requirements

• Bachelor's degree in an Engineering field
• Minimum 1 year of field experience related to the position
• Intermediate knowledge of Microsoft Excel and PowerPoint
• Strong analytical, organizational, and multitasking skills with a general understanding of home appliance functionality
• Ability to communicate technical and non-technical information clearly
• Must be able to work and interact with all levels of personnel
• Certification in Six Sigma Green Belt or Black Belt preferred
• Bilingual in Korean and English

Benefits

• Professional growth opportunities
• Focus on health & well-being
• Internal community support for success