Quality Engineering Manager

Continental - Auburn, IN

Full-time - Manager

Auburn, IN

10,001+ employees

Transportation Equipment Manufacturing

About the position

The Quality Engineering Manager will oversee customer case management, ensuring effective coordination and support for quality incidents within the Business Area (BA) Cluster. This role involves leading interdisciplinary teams to implement corrective measures, providing technical support during key customer quality meetings, and driving the standardization of quality processes. The manager will also monitor customer performance, support operational quality management projects, and enhance the knowledge and implementation of quality system tools across plant teams.

Responsibilities

• Coordinate and support customer quality cases and incidents within BA Cluster, including escalations.
• Train plant associates in problem-solving methodology and provide feedback on completed reports.
• Lead interdisciplinary and cross-location teams to define corrective and preventive measures for quality incidents.
• Provide technical support and oversight of action plans related to Key Customer Quality Meetings.
• Ensure standardized communication to customers regarding quality issues.
• Drive the implementation of BA and GS Standards for Customer Quality Case Process.
• Coordinate Key Customer Quality Meetings within the BA Cluster.
• Drive Lesson Learned and Improvement Programs in cooperation with Customer Quality Management.
• Provide engineering support to execute improvement activities to meet internal and customer expectations.
• Maintain efficient monitoring of customer case data and standardized reporting.
• Support and conduct internal audits to assure implementation of core quality systems.
• Support plants in achieving and maintaining certification.
• Identify and prioritize technical compliance risks in cooperation with BA tC Management.
• Support Application Quality Planning in cooperation with plant teams.
• Work with plant teams to improve knowledge and implementation of quality system tools.
• Support continuous improvement related to Mission Critical Rules in the plants.
• Lead or support Operational Quality Management Projects as needed.

Requirements

• Bachelor's Degree in Engineering, Production Technology, or Economics with a strong operational focus.
• 7 years of professional experience in Quality Management.
• Long-term management experience preferably in Quality or Manufacturing.
• Broad functional work experience including operations.
• Experience in customer and supplier communication.
• Several years of experience in technical problem solving, continuous improvement, or project management.
• Long-term international and cross-functional team leadership experience.
• Strong leadership skills including team skills, conflict management, and networking.
• Experience with intercultural communication.

Nice-to-haves

• Prior leadership experience is a plus.

Benefits

• Paid Time Off
• Tuition & Employee Discounts
• Annual Bonus
• Employer 401(k) Match