Quality Implementation Nurse

Metro Community Health Center - Pittsburgh, PA

Full-time

Pittsburgh, PA

Ambulatory Health Care Services

About the position

The Quality Implementation Nurse at Metro Community Health Center plays a crucial role in ensuring the delivery of quality patient care and the coordination of supportive services within the health center. This position is designed for a Registered Nurse who will provide direct clinical support to an assigned provider and function as an EMR champion, implementing a patient-centered approach to care, whether face-to-face or telephonic. The nurse will be responsible for addressing the needs of patients by adhering to the scope of practice and standards of care, demonstrating a comprehensive knowledge base in nursing theory and practice. Utilizing the nursing process, the Quality Implementation Nurse will ensure that health care is both quality-driven and cost-effective for patients across all stages of life. The role requires the ability to work independently and as part of a team, necessitating a solid understanding of clinical applications. Essential functions include providing competent health care to patients and families, conducting telephone triage for a wide age range, and initiating care coordination support as needed. The nurse will also be responsible for health and wellness education, assisting providers with direct patient care, and administering immunizations and injectable medications. In addition to direct patient care, the Quality Implementation Nurse will assess, review, and develop nursing plans to maximize patient outcomes, provide education and training to patients and staff, and participate in quality improvement initiatives. The role demands effective communication skills, adaptability, and a commitment to maintaining regulatory standards while fostering a clean and professional work environment. The nurse will also engage in self-learning activities to expand clinical knowledge and skills, ensuring that all patient records are current and complete.

Responsibilities

• Provide and facilitate competent health care of patients and families
• Competently telephone triage for ages 0-150
• Initiate care coordination support within the scope of Pennsylvania nursing licensure when necessary
• Use computers for accessing electronic health records for data retrieval, data entry, charting updates, etc.
• Provide health and wellness education to individuals and groups
• Provide support for initiatives designed to improve the quality of care or clinical outcomes
• Assist providers with direct patient care and procedures
• Provide in-office education for patients with newly diagnosed chronic disease
• Administer immunizations and injectable medications to patients ages 0-150
• Provide face-to-face and telephonic care to patients as assigned and qualified to perform
• Assess, review, and develop nursing plans to ensure maximum patient outcomes
• Provide patient/family/caregiver teaching, education, training, and counseling as needed
• Complete all patient documentation and ensure all patient records are current and complete
• Coordinate care for patients with chronic diseases
• Assist the clerical and clinical teams with the coordination and scheduling of patients
• Assist in the education and training of staff
• Provide counsel, support, advice, and support to patients, their families, and fellow employees
• Perform duties including, but not limited to, vital signs, assisting the providers with procedures, providing patient education, conduct in-office testing
• Act as a resource for patients, clinical staff and CHNs
• Explore existing patient barriers of health access, healthful behavior, and ability to successfully self-manage chronic disease if present
• Attend meetings, patient conferences, planning sessions, related to quality assurance, patient care, and other related topics as required by the health center
• Attend off-site tabling events or seminars to provide support or health education
• Attend seminars and maintain all licensure requirements for continuing education and best practices
• Participate in quality strategies to evaluate compliance with standards and to identify opportunities to improve patient outcomes
• Lead and drive the quality improvement/quality assurance quarterly meetings
• Assist the clinical team as necessary to standardize these quality assurance standards and measures
• Provide informal leadership and direction related to clinical collaborative, grant, study, program, or research related initiatives that improve the lives of our patients as well as the communities in which they live

Requirements

• Graduation from an accredited nursing program
• Bachelor's degree preferred
• Current, state RN license
• 3-5 years acute and/or outpatient medical nursing experience preferred
• Demonstrated success in providing clinical care and nursing support within an organization of comparable pace and complexity
• Demonstrated success in managing difficult patient/customer situations
• Significant knowledge of medical practices and procedures within a primary care environment
• Significant understanding of local health care systems and access
• Demonstrated success and familiarity with tools, technology, and systems typically found within most progressive health care environments