Quality Improvement Analyst

$60,000 - $60,000/Yr

Acacia Network - New York, NY

Full-time - Entry Level

New York, NY

About the position

The Quality Improvement Analyst for Acacia Network Housing (ANH) plays a crucial role in supporting the Assistant Director of Quality Improvement in the overall administrative operations, with a strong emphasis on Quality Improvement activities across the Acacia Network Housing Portfolios. This position is integral to ensuring that the quality of service delivery is maintained and improved, focusing on compliance with various standards set by the Department of Homeless Services (DHS), Human Resources Administration (HRA), and the Office of Temporary and Disability Assistance (OTDA). The Quality Improvement Analyst is tasked with data management responsibilities that are essential for enhancing compliance and service quality. In this role, the Quality Improvement Analyst will assist in evaluating all Transitional Housing Quality Improvement and Compliance programs, ensuring that program charts and documentation adhere to the required standards. Under the guidance of the Senior Director of Quality Improvement, the Analyst collaborates with ANH leadership to coordinate and facilitate quality improvement initiatives and compliance measures. This includes the development of investigations, initiatives, and Corrective Action Plans, as well as monitoring their implementation and effectiveness. The position requires a range of skills and competencies, including planning, organization, analytical problem-solving, data analysis, and leadership. The Quality Improvement Analyst will gather and analyze data from ANH programs, generate reports, and analyze service delivery indicators to assess the effectiveness of applied standards. They will also follow up with programs to ensure the implementation of recommended procedures and assist in developing surveys and evaluation tools. The Analyst will conduct audits, review program operations, and write comprehensive reports detailing findings and recommendations. Participation in quality improvement committees and ongoing training is also a key aspect of this role, ensuring that the Analyst remains informed about current quality improvement theories and practices.

Responsibilities

• Gather and analyze data from the ANH programs.
• Run daily, weekly, monthly, and quarterly reports as per program needs and performance indicators.
• Analyze service delivery indicators and outcome measures to evaluate effectiveness of applied standards.
• Assist in implementing measurable organizational changes and work alongside program staff to manage difficulties hindering the accomplishment of service objectives.
• Follow up with programs to ensure implementation and recommend procedures to be followed in implementing appropriate programs/systems.
• Assist in the development and implementation of surveys and other related evaluation tools.
• Issue, coordinate and review corrective action plans (audits) and performance standards.
• Develop and monitor systems to ensure compliance with applicable city/state/federal regulations and compliance guidelines.
• Conduct comprehensive or focal audits of the shelter sites.
• Review program operations and compliance through site visits for physical plant assessment, interviews with staff/clients and review of documentation including chart reviews, and/or narrative/statistical reports.
• Write comprehensive reports and corrective action plans that document the overall outcome of the quality reviews detailing the actual findings and recommendations.
• Participate in/conduct special investigations generated from client complaints, prepare comprehensive reports including recommendations to be reviewed by Senior Director of Quality Improvement.
• Assist in the process of data collection and the analysis of data by internal staff.
• Assist in development and monitoring of compliance tracking systems with timeliness as mandated by applicable legislative and accrediting organizations, including trend identification and root cause analysis.
• Assist in the development and periodic update of an ANH quality improvement/compliance plan to include but not be limited to: methodology, philosophy, general approach with a defined period of time, specific indicators, and with referenced policies and procedures.
• Attend monthly Continue Quality Improvement (CQI) meetings with programs.
• Participate over ANH Quality Improvement committees, including but not limited to: Quality Improvement Committee, Incident Report Committee and the Special Incident Committee.
• Provide routine/scheduled and ad hoc audit reports, including trend identification and root cause analysis (service plans and progress note-reviews/problem identification).
• Provide coaching and feedback to staff as part of quality assurance training.
• Participate and assist in the development of necessary protocols, policies and procedures, and operational strategies for ANH services.
• Maintain fluency in current and innovative quality improvement and performance improvement theory and processes.
• Engage stakeholders in quality improvement projects and initiatives to ensure maximum participation including the identification of potential metrics or processes to undergo change processes.
• Demonstrate ability to effectively discuss and summarize quality improvement projects and processes tailored to stakeholder's level of education, training and experience.
• Attend seminars and trainings on pertinent issues.

Requirements

• Bachelor's Degree required, preferably Master's in Social Work or other Quality Improvement related field.
• Significant experience managing and working within the Transitional Housing/Shelter industry.
• Familiarity with CARES, Shelter Performance System and other DHS/OTDA-related data, databases and performance tools/standards.
• One (1) year experience in project coordination and management.
• Excellent presentation skills and significant knowledge and practical use of Microsoft Office (Excel, Word, PowerPoint).
• Ability to prepare PowerPoints and other data presentation reports.
• Leadership oriented, team builder, coaching approach.
• Ability to communicate effectively orally and in writing.
• Highly organized, motivated self-starter.
• Excellent time management skills.
• Ability to organize and maintain detailed records and meet deadlines.