Quality Improvement Field Service Engineer

Mitsubishi Power Americas - Orlando, FL

Full-time - Mid Level

Orlando, FL

About the position

The Quality Improvement Field Service Engineer at Mitsubishi Power Americas, Inc. is responsible for ensuring the highest standards of quality during the installation, maintenance, and repair of products or systems at customer locations. This role combines technical expertise with quality processes to monitor, evaluate, and enhance product performance, troubleshoot issues, and ensure customer satisfaction. The engineer collaborates with field technicians and internal teams to identify and address quality-related issues, perform testing, and ensure compliance with company and regulatory standards.

Responsibilities

• Review Lessons Learned, Quality Flashes, Quality Incident Reports, and Quality Bulletins with Operations and Execution teams prior to outage start.
• Ensure documentation readiness (work packages, inspection forms).
• Participate in Outage kickoff (Quality DOR).
• Ensure tools onsite are calibrated and compliant.
• Support parts inspections at vendor locations/onsite for new or refurbished parts and assembled product.
• Conduct on-site inspections, audits, and quality checks to assess the performance and condition of installed products and systems.
• Support troubleshooting and resolving product issues or discrepancies identified onsite.
• Verify that all service procedures, work instructions, and safety protocols are followed during field service activities.
• Ensure that all products and services meet company quality standards and regulatory requirements.
• Provide quality processes training to other groups within PGS.
• Collect necessary data for root cause investigations and reports development related to onsite events.
• Assist in identifying root causes using root cause analysis tools.
• Collaborate with engineering, design, and production teams in root cause investigations.
• Collect improvement ideas through direct observation of work performed onsite and communicate findings with stakeholders.
• Assist in the development of new processes, tools, or training materials to improve product quality and customer satisfaction.
• Provide data-driven insights to internal teams regarding recurring quality issues, customer feedback, and product performance trends.
• Submit document change requests to update procedures based on insights gained from quality events.
• Assist in submitting Non-Conformance Reports (NCRs) for quality events and support NCR closure.
• Contribute to Lesson Learned documentation and participate in Lesson Learned review meetings after outage completion.
• Ensure that all field service activities comply with health, safety, and environmental regulations.
• Support efforts to maintain certifications and industry standards for product quality.

Requirements

• Bachelor of Science degree (BS) in a technical discipline (Engineering, Mathematics, Physics, Quality Management) from an accredited college or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience.
• Certifications as a Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Nondestructive Testing and/or Welding Inspection (AWS/CWI) are desirable.
• Experience in Construction, Field Installation and/or Service, with Manufacturing/Industrial background.
• Ability to understand quality systems, as established from industry codes and standards.
• Must be able to interpret drawings for inspection purposes and use standard inspection equipment.
• Must be able to speak, read and write in English; Spanish and/or Japanese is a plus.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to make judgment decisions based on specifications or technical requirements.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of database, project management, spreadsheet and word processing software, electronic mail, graphics, technical diagrams, flow charts.

Nice-to-haves

• Experience with quality management systems and standards (e.g., ISO).
• Familiarity with root cause analysis tools (e.g., Tap Root, 5Why, Fishbone, FTA).
• Experience in training and mentoring others in quality processes.