Quality Improvement Specialist

Brown University Health Services - Providence, RI

Full-time

Providence, RI

Educational Services

About the position

The Quality Improvement Specialist at The Miriam Hospital plays a crucial role in the Quality Improvement and Patient Safety department, focusing on the development and execution of the Hospital's Quality Assurance and Performance Improvement (QAPI) plan. This position involves collaboration with clinical leaders and staff to identify improvement opportunities, utilize data for monitoring quality, and develop targeted improvement plans. The specialist acts as an internal consultant, providing expertise in quality standards and performance improvement tools, while also analyzing data to drive enhancements in patient outcomes.

Responsibilities

• Collaborates with clinical leaders to effectively use quality data for outcome improvement.
• Identify and develop performance indicators, benchmark comparison groups, and recommend performance targets.
• Creates data monitoring and improvement plans, aggregates and presents data with performance insights, and supports the execution of improvement plans using the Plan-Do-Study-Act methodology.
• Facilitates small to mid-sized cross-functional teams in process evaluation, utilizing process mapping, brainstorming, root-cause analysis, failure modes and effects analysis, and other relevant process improvement tools/activities.
• Manages quality improvement workgroups and projects, developing project charters, metrics, timelines, and ensuring timely progress reports to executive sponsors.
• Develops and maintains deep expertise in both internal and external policies, standards, requirements, and data sets relative to the Hospital's QAPI plan's goals and objectives, serving as a quality domain subject matter expert within The Miriam Hospital.
• Independently creates audience-appropriate summaries of relevant data sources, identifies trends, highlights actions taken in response to performance, and analyzes the effectiveness of those actions and contributing factors.
• Collaborates with IS and Analytics teams to enhance EHR-based clinical workflows, data collection, and analytics/reporting in support of quality and safety initiatives.

Requirements

• Bachelor’s Degree is required; Master’s degree in Public Health, Healthcare Administration, Business, or a similar field is preferred.
• 2+ years of relevant experience, preferably in healthcare management, operation analysis, or quality management.
• Strong analytical and problem-solving skills.
• Strong data analysis and summarization skills.
• Strong leadership and negotiation skills.
• Strong group facilitation skills.
• Strong project management skills.
• Excellent communication skills, both presentation and written.
• Proficiency in process evaluation and improvement methods including process mapping, value-stream mapping, root cause analysis, and failure modes and effects analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Visio) required.
• Proficiency in using Microsoft Excel for data analysis using pivot tables and Power Query and creating graphs is required.
• Ability to work effectively in a complex and agile environment while remaining flexible and adaptable.
• High-energy, high-impact team-oriented professional that builds strong working relationships.
• Demonstrates experience with EPIC, understanding of clinical workflows and processes.