Quality Management SME

$134,597 - $152,950/Yr

GD Information Technology, Inc. - Springfield, VA

Full-time - Senior

Remote - Springfield, VA

10,001+ employees

About the position

The position involves serving as a senior technical and functional expert in Enterprise Quality Management for the US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) program. The role focuses on establishing quality management policies, ensuring compliance, and supporting service operations to meet and exceed service level agreements. The candidate will work in a fast-paced, cross-functional team environment, directly supporting the warfighter and their missions.

Responsibilities

• Serves as the senior technical and functional expert supporting Enterprise Quality Management.
• Establishes and stands up program policy and practices for Quality Management and monitors compliance with GDIT and customer policy.
• Educates managers and employees regarding Quality Program policies and practices.
• Implements and executes inspection, testing, and evaluation methods to ensure that products adhere closely to program standards and the use of ServiceNow.
• Supports Service Operations in planning and ensuring the program meets and exceeds Service Level Agreements (SLAs) to include program metrics.
• Interacts with quality counterparts, both government and other contracting companies.
• Supports/Consults with government and government representatives in standing up their Quality Assurance and Control program and practices.
• May serve as a technical task or project leader.
• Maintains current knowledge of relevant developments in area of expertise.
• Participates in special projects as required.

Requirements

• 10+ years of related experience required.
• Must possess and maintain a Secret clearance.
• Experience managing the Quality Program for a contract.
• Experience defining policy and practice for Quality Management, and educating managers and employees.
• Experience with external quality certification auditors, including ISO and ITIL initiatives.
• Experience establishing contract policy and practice and monitoring compliance with internal and government client policy.
• Current or previous Government experience highly desired.
• Experience and ability to analyze Quality Assurance Surveillance Plans.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Strong organizational skills including attention to detail and multitasking skills.
• Ability to lead a team.

Nice-to-haves

• Familiarity with ISO 9001: 2015
• ITIL v4 Certification
• Project Management Experience or PMP Certification

Benefits

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Full flex work weeks
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance