Quality Manager, Services Operations

Metso - Mesa, AZ

Full-time - Mid Level

Mesa, AZ

10,001+ employees

Repair and Maintenance

About the position

The Quality Manager - Services Operations at Metso is responsible for ensuring that the company's products meet quality standards and contract regulations. This role involves leading quality management initiatives, setting quality standards, managing a dedicated team, and providing continuous improvement in quality procedures. The position requires collaboration with internal stakeholders and oversight of quality management system tasks to maintain audit compliance.

Responsibilities

• Establish and implement a Quality Management System for USA repair facilities, steering the team toward ISO-9001 compliance and certification.
• Create and enforce local quality standards, procedures, and policies to enhance the repair business.
• Oversee the Mesa quality team and ensure quality standards are upheld at third-party vendors.
• Leverage expertise in quality procedures to collaborate with product lines, identifying areas for improvement and coordinating the cost of non-quality within the repair center.
• Mentor team members on quality requirements, procedures, and document control to create a culture of standards.
• Collect and analyze quality data to inform decision-making and strategic planning.
• Actively oversee Quality Management System tasks to sustain adherence to audit standards.
• Support the proposal team by identifying customer needs and requirements.
• Work with Engineering and Purchasing to enhance design, cost efficiency, and supply chain optimization.

Requirements

• Bachelor's degree in Engineering or Business (or equivalent experience).
• Knowledge from a similar industry with relevant product knowledge.
• Certified in ISO-9001 QMS and a certified lead auditor for ISO.
• Current or past AWS Certified Welding Inspector (CWI) credentials are highly desirable.
• Experience with regulatory compliance and auditing processes.
• Experience in strategic planning, business management, data analysis, and performance metrics.

Nice-to-haves

• Experience in a similar industry with relevant product knowledge.
• Current or past AWS Certified Welding Inspector (CWI) credentials.

Benefits

• Occupational healthcare and generous benefits plan.
• Healthy living rewards.
• Global incentive program tied to business and performance targets.
• Extensive learning opportunities including ongoing growth dialogues and education assistance.
• Support from a network of peers across the world.