Quality Manager

$70,000 - $110,000/Yr

Aem&Company - Hayward, CA

Full-time - Mid Level

Hybrid - Hayward, CA

Specialty Trade Contractors

About the position

The Quality Manager at Advanced Environmental Monitoring (AEM) is responsible for leading and developing quality systems to achieve business objectives and enhance operational performance. This role involves driving continuous improvement in processes, products, and personnel, while ensuring compliance with quality standards and regulations. The position serves as a liaison for customer quality issues and advocates for customer satisfaction.

Responsibilities

• Develop, implement, and monitor quality management systems across AEM
• Administer, evaluate, and improve quality management systems
• Establish and maintain systems to collect, analyze, and report information regarding the state of quality systems
• Promote a culture of quality and continuous improvement throughout the business
• Manage Quality Personnel and support employee development
• Identify departmental needs for additional resources and recruit necessary personnel
• Conduct recruitment activities such as interviews and onboarding for new Quality staff members
• Manage employee schedules and train team on quality assurance policies and procedures
• Lead efforts to obtain and maintain quality certifications and accreditations
• Ensure compliance with relevant regulations, standards, and guidelines
• Plan, conduct, and manage internal and external audits
• Prepare for and coordinate third-party audits and certifications
• Monitor and analyze quality performance metrics and customer feedback to drive improvement initiatives
• Act as customer liaison and advocate
• Manage systems to track customer quality problems and coordinate timely resolution
• Investigate and resolve quality issues, non-conformities, and customer complaints in a timely manner
• Develop customer quality improvement plans and metrics

Requirements

• Minimum 5 years' experience leading the quality assurance function in a manufacturing environment
• In-depth knowledge of quality improvement principles and ISO standards administration and compliance
• Effective team leadership and communication skills
• Problem-solving skills to assess quality issues and develop functional solutions
• Familiarity with Lean Six Sigma tools such as Pareto and Control Charts, Process Mapping, Value Stream Mapping, FMEA, 8D, 5-Why and Ishikawa diagram
• Ability to identify opportunities for improvement of departmental processes and procedures
• Excellent computer skills with the ability to learn new systems
• Fluency in English, with other language skills welcomed

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term & Long-Term Disability
• 401k match of up to 3%