Quality Process Improvement Engineer

UnitedHealth Group • Eden Prairie, MN

393d

About The Position

The Quality Process Improvement Engineer at UnitedHealth Group is responsible for enhancing healthcare operations through data analysis and process evaluation. This role focuses on implementing quality principles and continuous improvement strategies to improve patient safety and quality outcomes. The engineer will lead initiatives to assess processes, identify improvement opportunities, and develop data-driven solutions within a complex, matrixed environment.

Requirements

• 7+ years of experience in process improvement, design/re-design and implementation of permanent and continuous corrective actions
• 7+ years of experience applying quality and/or process engineering principles, leading problem-solving efforts with cross-functional teams to delivering business improvements stemming from complex business problems and demonstrated ability to communicate with clarity and conciseness
• 5+ years of experience driving quality implementation, standardization, and adoption within a complex/matrixed environment with quantified financial, FTE, and/or time savings delivery
• 5+ years of experience implementing process designs and/or re-designs utilizing Lean, Continuous Improvement, Quality/Systems Engineering and Six Sigma approaches, proactively building quality into processes with appropriate controls and monitoring
• 5+ years of specific and successful experience using Value Stream Mapping, Kaizen, Process (Gemba) walks, FMEA, and systemic problem-solving techniques to identify, prioritize, and communicate continuous improvement opportunities
• 5+ years of experience influencing people through clear/concise storytelling at all levels in the organization on key decisions and strategies to drive change
• 5+ years of experience in a corporate setting
• Demonstrated ability to identify and analyze relevant data to determine the root cause of problems, make data-based decisions, and prioritize actions that will have the greatest impact on customer outcomes and experiences

Nice To Haves

• 5+ years of experience driving differentiated quality and process improvements leveraging facts and data
• Demonstrated project and program management experience
• Proven leadership and organizational skills with the ability to motivate cross-functional teams
• Data driven, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate risk
• Proven leadership, interpersonal, and organizational/management skills with an ability to motivate and lead cross functional teams to accomplish shared goals under stringent timelines

Responsibilities

• Effectively assess processes, identify opportunities for improvement, quantify impact and translate customer needs into efficient, effective, and streamlined processes within our corporate business operations
• Execute transformational quality initiatives through the application of Value Stream Mapping, Systemic Problem Solving, Statistical Data Analysis and End-to-End Process Improvements including process re-design where applicable
• Review, Analyze and Report Statistical findings through critical thought and storytelling of key findings and opportunities within a matrixed organization
• Liaise and work closely with Optum Health Lines of Business, teams, and other business partners to own the delivery of short-term containment and long-term strategic projects to support our Quality mission and vision
• Interact with stakeholders to share diagnostics, build future state processes, and implement those designs while building error proofing into processes
• Drive forward a culture of continuous improvement and efficiency
• Partner to identify critical to quality metrics, and support the operationalization of monitoring and management to deliver improved process performance
• Leverage a broad base of quality engineering tools and problem-solving methodologies to deliver continual process improvements
• Analyze processes, data, and systems to identify improvement opportunities and make improvement recommendations
• Create effective and compelling visual materials/presentations that support the process improvement impact to the organization and adequately represent the impact to quality, cost, and time
• Define, track, and monitor key success measures associated with projects
• Develop and maintain appropriate relationships with all stakeholders to facilitate the successful accomplishment of key quality initiatives. Ensure effective communication with all internal stakeholders throughout the project
• Build and present business cases for Executive Leadership review and approval, including estimates on benefit, effort, resource needs, and timing

Benefits

• Comprehensive benefits package
• Career development opportunities
• Diversity and inclusion culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed