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Crate & Barrel - Northbrook, IL
posted 3 months ago
About the position
The Quality & Regulatory Compliance Specialist at Crate & Barrel is responsible for managing product quality testing programs to ensure that sourced products meet quality, safety, and regulatory requirements across the U.S., Canada, and select international markets. This hybrid role involves collaboration with product design, development, and sourcing teams, as well as external partners, to validate compliance and implement corrective actions when necessary. The position emphasizes a proactive approach to product safety and quality, ensuring that all products align with regulatory standards.
Responsibilities
- Partner with Product Design, Development, and sourcing teams to review new product development and identify regulatory, quality, and safety requirements.
- Communicate product testing requirements for new and existing SKUs to agents and suppliers.
- Validate compliance with U.S., Canadian, and International regulatory and safety requirements through a robust product testing program.
- Act as the central point of contact for failed test results and implement corrective action plans with internal and external partners.
- Manage the development and rollout of new product safety, quality, and compliance requirements.
- Track and store test results from third-party testing labs and develop corrective action plans as needed.
- Harmonize and standardize product testing protocols to ensure consistency and minimize costs.
- Monitor Consumer Product Safety Commission recalls and review for applicability, publishing findings to merchandising teams.
- Implement and manage annual testing programs for items covered by the Consumer Product Safety Improvement Act.
Requirements
- Knowledge of product regulations in North America (CPSC, FDA, etc.), including state-level regulations such as California Proposition 65.
- Experience in creating test plans to mitigate product risk by understanding product construction, materials, and potential risks.
- Experience in reviewing new product categories to determine regulatory impact.
- Understanding of how regulations impact consumer products.
- Ability to communicate complex regulatory requirements clearly in both written and verbal formats.
Nice-to-haves
- A minimum of 2 years experience in Product Compliance, QA Engineering, Product Testing, or Product Development.
- Bachelor's degree in Product Safety, Quality Assurance, or a research-based discipline preferred.
- Experience with upholstered furniture and textiles.
- Familiarity with standards such as AATCC and ASTM.
