Quality Services Analyst

Sanitas - Doral, FL

Full-time

Doral, FL

Professional, Scientific, and Technical Services

About the position

The Quality Services Analyst plays a crucial role in analyzing user communications related to complaints and recognitions to identify root causes and support process improvements within a global healthcare organization. This position is dedicated to enhancing the quality of services provided to patients and their families by ensuring timely responses and implementing effective solutions.

Responsibilities

• Register and assign user communications in the defined information system
• Follow up and guarantee a timely and comprehensive response to users by those responsible
• Ensure the root cause analysis for each complaint received
• Follow up on the implementation and results of the improvements implemented, in order to reduce complaints for the same reason
• Participate in the different quality programs defined by the company
• Identify procedures and scenarios for the quality control of products and services
• Process product reviews and inform the development team of defects and errors
• Spot areas for improvement to enhance the product's efficiency
• Research the current market for similar products and compare results

Requirements

• Bachelors degree in BA or relative career
• Excellent verbal and written communication skills
• Excellent teamwork and collaboration
• Extensive experience in quality preferred
• Keen attention to detail
• Strong analytical and problem-solving skills
• Creative and innovative thinker
• Diligent and meticulous
• High regard for safety standards and quality control