Integrated Human Capital - Chandler, AZ
posted about 2 months ago
Full-time
Remote - Chandler, AZ
Administrative and Support Services
About the position
The Quality Specialist (Call Center) is responsible for reviewing the quality and accuracy of work performed by call center team members and external business partners. This role supports Quality and Compliance objectives and reports to the Quality Assurance Supervisor. The specialist will ensure high-quality customer interactions and assist in maintaining performance standards.
Responsibilities
- Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
- Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.
- Leverage recording/monitoring application to compile data, generating reports to support business goals.
Requirements
- Automotive finance experience preferred.
- Strong written communication skills.
- Strong attention to detail and organizational skills are required.
- Knowledge of Microsoft Office applications (Word, Excel, etc.).
- Ability to apply concepts in ambiguous circumstances.
- Ability to maintain regular and predictable attendance to support team and business objectives.
Nice-to-haves
- Bilingual (English - Spanish) preferred.
- Capability to work flexible hours, which may include day, evening and weekend hours.
Benefits
- Equal Employment Opportunity (EEO) commitment to diversity.
- Affirmative Action initiatives to encourage qualified individuals from diverse backgrounds.
