About the position
Arconic is currently in search of a Quality Support Advocate to join our team in Davenport, IA. At Arconic, our goal is to be the best company in the world! Arconic is the world's leading producer and manager of primary aluminum, fabricated aluminum and alumina facilities, and is active in all major aspects of the industry. Arconic serves the aerospace, automotive, packaging, building and construction, commercial transportation, and industrial markets, bringing design, engineering, production, and other capabilities of Arconic's businesses as a single solution to customers. We have an immediate need for a Quality Support Advocate at our facility in Davenport, Iowa. The successful candidate will be responsible for providing delegated source inspection and connecting Customer quality requirements to the shop floor across all shifts. The candidate will be required to ensure compliance to metal integrity standards (i.e. conductivity, thermal processing, quench, etc.). The role requires disposition (PASS / SCRAP) in process material for surface quality, metal integrity, traceability, and other key quality requirements. The role also serves as Quality help chain for Teams. The Quality Support Advocate will interpret multiple Customer quality requirements across all product categories and evaluate and disposition processing records for compliance to Metallurgical standards. This position is crucial in driving Customer Satisfaction Score [NPS] through effective communication and problem solving of Customer issues. The candidate must possess in-depth knowledge of industry surface standards and demonstrate strong interpersonal and communication skills, as well as strong organizational skills. A working knowledge of Arconic Business System (Lean Manufacturing) principles and Human Performance tools is essential, along with a working knowledge of Shop Floor, Unisys, and other operating systems related to material production. Expert knowledge of surface quality requirements and a working knowledge of aluminum manufacturing processes are also required.
Responsibilities
- Provide delegated source inspection and connect Customer quality requirements to the shop floor across all shifts.
- Ensure compliance to metal integrity standards including conductivity, thermal processing, and quench.
- Disposition in-process material for surface quality, metal integrity, traceability, and other key quality requirements.
- Interpret multiple Customer quality requirements across all product categories.
- Evaluate and disposition processing records for compliance to Metallurgical standards.
- Drive Customer Satisfaction Score [NPS] through effective communication and problem solving of Customer issues.
Requirements
- High School Diploma or GED from an accredited institution.
- This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
- Employees must be legally authorized to work in the United States.
Nice-to-haves
- Bachelor's Degree from an accredited institution
- Minimum 5 years manufacturing experience
- Aluminum manufacturing experience with a basic understanding of different aluminum alloy compositions
- Work experience and knowledge of principles and concepts of lean manufacturing (ABS) used for achieving business results
- Excellent problem-solving skills with 'out of the box' thinking
- Results oriented, with ability to respond quickly
- Effective listening skills
- Experience working in a union environment
Benefits
- Health insurance
- Dental insurance
- 401k plan
- Paid holidays
- Paid time off
- Tuition reimbursement
- Professional development opportunities
