QUALITY/WARRANTY MANAGER

Federal Signal - Lake Crystal, MN

Lake Crystal, MN

Publishing Industries

About the position

This is a leadership position accountable for developing and managing a formal Quality Management System (QMS), ensuring quality of raw material, WIP and finished goods meet specifications, and leading the quality improvement process for products and services, including design, suppliers, production, service and support. The role also involves managing the Quality/Warranty Department, including personnel and the operating budget, delivering significant year-over-year improvement in quality, delivery and cost which will help drive profitability, and implementing corrective and preventive actions to reduce the Cost of Poor Quality (COPQ).

Responsibilities

• Implement and/or maintain a formal Quality Management System at the facility, working as a member of the TBEI quality leadership team.
• Evaluate and identify the effectiveness of processes within the facility, introduce metrics to monitor same and report to management on improvements necessary to meet customer and industry standards.
• Develop and champion quality improvement initiatives and work closely with other key functions to monitor customer feedback and perceptions of product and service quality.
• Work with customers to complete root cause analysis and to determine Corrective and Preventive actions.
• Implement substantive quality initiatives designed to improve customer satisfaction of our products and services.
• Reduce the COPQ and reduce process variation.
• Actively work with TBEI Supply Chain Management to ensure that suppliers gain quality certification to meet quality standards.
• Supervise and check that suppliers meet quality standards on an ongoing basis.
• Implement ongoing quality training for all production operators and quality staff.
• Continually review the QMS and formulate new or revised procedures to effect improvements, reduce costs and enhance efficiency.
• Manage the QA department to ensure the optimum performance of all reporting functions.
• Prepare and submit required quality reports for both local and corporate management.

Requirements

• Bachelor's of Science Degree in Quality, Engineering, Manufacturing, or related field required, or equivalent work experience.
• 5+ years of experience in a manufacturing environment.
• 2+ years of quality system experience (ISO experience preferred).
• 1+ years of personnel management experience.
• Experience in managing the quality functions in a steel or metal manufacturing company, utilizing a portfolio of contract manufacturers and a component supply base, a plus.
• Proficiency in Microsoft Office products.