JPMorgan Chase - Columbus, OH
posted about 2 months ago
As a Quant Analytics Vice President in the Digital Marketing Analytics team, you will play a pivotal role in enhancing the customer experience across the bank's web and mobile products. This position is driven by a commitment to curiosity, passion, and optimism, with a focus on building long-term, profitable customer relationships. You will be tasked with measuring and analyzing the current customer experience, providing actionable recommendations that will improve the overall consumer experience. Your key constituents will include Digital Management, Product Management, Customer Experience Design, and various consumer lines of business, as well as risk, compliance, and controls. In this role, you will collaborate with partners across Digital functions and lines of business to provide data-driven insights that support the strategic direction and growth of Digital initiatives. You will be responsible for delivering against the Digital Analytics agenda, working closely with cross-functional teams to improve the online and mobile experience for customers. Building strong relationships with Product partners will be essential, as you will need to deliver actionable Business Intelligence in clear and compelling terms. Your passion for data visualization and deep analytical understanding will be critical in this role. You will also focus on evolving and refining measurement frameworks and KPIs for Customer Measurement, providing analysis and associated data visualization and storytelling. Prioritizing the analytics agenda to align with overall strategy and business value will be a key responsibility, as will collaborating within the Digital Analytics team to enhance the quality and value of deliverables. Additionally, you will partner with Data Services and Core Analytics teams to improve the overall performance of the Digital Analytics team.