JPMorgan Chase - Columbus, OH

posted 3 months ago

Full-time - Senior
Columbus, OH
Credit Intermediation and Related Activities

About the position

As a Quant Analytics Vice President in the Digital Marketing Analytics team at JPMorgan Chase, you will play a pivotal role in enhancing the customer experience across the bank's web and mobile products. Your primary responsibility will be to deliver against the Digital Analytics agenda, collaborating with various partners within Digital and across the Consumer Bank. This position requires a strong analytical mindset and a passion for data visualization, as you will be tasked with providing actionable insights that drive strategic decisions and improve customer interactions with the bank's digital platforms. In this role, you will work closely with Digital Management, Product Management, Customer Experience Design, and other consumer lines of business to analyze customer experiences and provide data-driven recommendations. You will be responsible for building relationships with Product partners and delivering Business Intelligence in a clear and compelling manner. Your work will involve evolving and refining measurement frameworks and KPIs for customer measurement, ensuring that the analytics agenda aligns with the overall strategy and business value. You will also collaborate within the Digital Analytics team to enhance the quality and value of deliverables, partnering with Data Services and Core Analytics to improve the overall performance of the Digital Analytics function. This position is ideal for someone who thrives in a fast-paced, start-up-like environment and is eager to contribute to the growth and success of the organization through innovative analytics solutions.

Responsibilities

  • Collaborate with partners across Digital functions and lines of business to provide data-driven insights to support Digital strategic direction and growth.
  • Provide consultative support for Digital Product partners driven by fact-based findings.
  • Evolve and refine measurement frameworks and KPIs for Customer Measurement.
  • Provide analysis and associated data visualization and storytelling.
  • Focus and prioritize the analytics agenda to align with overall strategy and business value.
  • Collaborate within Digital Analytics to enhance the quality and value of team deliverables.
  • Partner with Data Services and Core Analytics partners to enhance overall performance of the Digital Analytics team.

Requirements

  • 6+ years relevant experience analyzing customer experiences.
  • Demonstrated ability to define business KPIs and establish measurement frameworks.
  • Structured thinker with passion for analyzing results and digging deeper.
  • Hands-on experience with behavioral and transactional analytics tools and techniques.
  • Experience working with Business Intelligence (BI) platforms to deliver reports and scorecards.
  • Experience with Adobe Analytics, Tableau, Alteryx, and SQL preferred.
  • Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management.
  • Strong PowerPoint and slide-writing skills to deliver analytical insights preferred.
  • Post MBA Strategy and/or Management Consulting experience preferred.
  • Ability and desire to work in a start-up paced environment and culture.

Nice-to-haves

  • Digital experience preferred.
  • Hadoop Hive and Teradata experience a plus.

Benefits

  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
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