Quantitative UX Researcher

Global Payments - Ann Arbor, MI

Full-time - Entry Level

Ann Arbor, MI

Credit Intermediation and Related Activities

About the position

As part of the Global Product Design Organization, the Quantitative UX Researcher plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers, technical writers, and product stakeholders to understand business and research goals, conduct high-quality research, and present findings. We strive to learn and understand our users' needs and behaviors to help create useful, usable, and engaging products and features. As a Quantitative UX Researcher, you should have a deep understanding of how to collect, interpret, and share data insights in a way that drives actionable insights for stakeholders. You will play a key role in creating and telling the story of the data to highlight the needs of our users. Essential Duties include understanding and translating business requirements and constraints into research initiatives, synthesizing complex information from various sources to uncover details in the big picture, and making connections between other business initiatives. You will need a strong background in data storytelling to highlight patterns and outliers, create impactful dashboards and visualizations that provide actionable insights and recommendations to inform business decisions, and leverage analytics tools (Pendo, Google Analytics, Data Studio) and quantitative techniques (benchmarking, survey design, data collection and visualization, path modeling, descriptive statistics) to measure UX goals and metrics, determine opportunities, and support product decision-making. Additionally, you will collect and analyze user needs and behaviors via primary and secondary research (i.e., user interviews, surveys, field visits, usability testing, remote testing), create user research test plans and protocols with appropriate research methods, and share research findings and recommendations to diverse audiences through written reports and oral presentations. You will also create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams. Collaboration with designers and product managers to prioritize research findings in a fast-paced environment is essential. You must be self-sufficient and able to navigate project constraints and complexity while keeping abreast of industry and user experience trends, and best practices, and promoting research within the team. Being a collaborator and team player is crucial.

Responsibilities

• Understand and translate business requirements and constraints into research initiatives.
• Synthesize complex information from various sources to uncover details in the big picture and make connections between other business initiatives.
• Utilize data storytelling to highlight patterns and outliers.
• Create impactful dashboards and visualizations that provide actionable insights and recommendations to inform business decisions.
• Leverage analytics tools (Pendo, Google Analytics, Data Studio) and quantitative techniques to measure UX goals and metrics, determine opportunities, and support product decision-making.
• Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, field visits, usability testing, remote testing).
• Create user research test plans and protocols with appropriate research methods.
• Share research findings and recommendations to diverse audiences through written reports and oral presentations.
• Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams.
• Collaborate with designers and product managers to prioritize research findings in a fast-paced environment.
• Stay updated on industry and user experience trends, and best practices, and promote research within the team.

Requirements

• Bachelor's degree in Anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, Information Sciences, Data Analytics, or related field or practical experience.
• Typically minimum 1-2+ years relevant experience.
• Experience with research design utilizing various qualitative and quantitative methods, such as foundational research, journey maps, analytics, surveys, usability studies.
• Minimum 2 years of experience with analytics tools (i.e. Google Analytics, Pendo, Data Studio, LogRocket).
• Experience with compiling data from multiple sources to drive actionable insights.
• Excellent time management skills: able to handle multiple projects at one time and prioritize needs and projects.

Nice-to-haves

• Master's degree or higher in a related field.
• 3-5 years of relevant work experience within user experience, human computer interaction, product design research, data analytics with UX focus.
• 2 - 4 years of experience with analytics tools (i.e. Google Analytics, Pendo, Data Studio, LogRocket).
• Experience cleaning and manipulating data in Excel and/or Google Sheets (i.e. VLookups, Pivot Tables).
• Experience with building data reports and dashboards.
• Experience with data storytelling.
• Knowledge of Pendo a plus.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance