Quick Lane Advisor

Chapman Automotive Group - Tucson, AZ

Full-time

Tucson, AZ

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

As a Quick Lane Advisor at Chapman Volkswagen Tucson, you will be the first point of contact for customers in the service lane, responsible for managing their experience and ensuring they receive prompt and courteous service. This role involves understanding customer needs, explaining service processes, and providing concierge support for inquiries, all while maintaining a professional demeanor and fostering a positive impression of the dealership.

Responsibilities

• Oversee flow of Drive Lane to ensure prompt and courteous service for customers.
• Take ownership of the customer's experience by completing additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure customers are well taken care of.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.

Requirements

• Organized and friendly personality.
• Professional, well-groomed personal appearance.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Clean driving record and a valid driver's license.
• Willingness to submit to a pre-employment background check and drug screen.

Benefits

• Medical insurance
• Dental insurance
• Company paid and voluntary life insurance
• Onsite nurse practitioners
• Voluntary long-term and short-term disability
• Retirement and financial planning resources
• Holiday pay
• Paid time off
• Employee assistance program
• Training and development
• Employee/family car discount programs
• Company contributions into 401(k)