Orange County, CAposted 19 days ago
Full-time • Entry Level
Santa Ana, CA
Executive, Legislative, and Other General Government Support

About the position

The Radio Dispatcher Trainee position is designed to provide on-the-job training in emergency public safety operations, specifically in 9-1-1 call taking and radio dispatching. Trainees will learn to handle emergency situations requiring independent judgment and will be expected to complete a one-year probation period before being promoted to a Radio Dispatcher. The position is full-time, requiring a minimum of 40 hours per week, with rotating shifts, weekends, and holidays. The Emergency Communications Bureau operates 24/7 and is responsible for coordinating radio traffic and providing vital information to law enforcement agencies in Orange County.

Responsibilities

  • Receive on-the-job training in 9-1-1 call taking and radio dispatching.
  • Handle emergency situations requiring independent judgment.
  • Dispatch public safety equipment in a coordinated manner.
  • Prepare records and follow oral and written directions.
  • Work under pressure and exercise sound judgment in emergency situations.
  • Elicit information from callers while typing information into a computer terminal.

Requirements

  • Some knowledge of the cities, highways, and geography of Orange County.
  • Ability to learn applicable rules and regulations, policies, and procedures.
  • Ability to react quickly and efficiently in emergency situations.
  • Ability to handle a high volume of emergency calls with tact and good judgment.

Nice-to-haves

  • Experience or training as an emergency communications operator or dispatcher.
  • Experience in the use of computers and various software programs.
  • Ability to multi-task in stressful situations.

Benefits

  • Performance-based merit increases.
  • Scheduled salary range increases.

Job Keywords

Hard Skills
  • Computer Terminals
  • Interactive Computing
  • Law Enforcement
  • Radio Operations
  • User Accounts
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  • rwb8Z6njFoTgDf n3i1aBoKTOJY
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Soft Skills
  • chXFN4ux1 lw9tLiY
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