Radiology Front Desk & Call Center Specialist

About the position

The Radiology Front Desk & Call Center Specialist at Total MRI & Diagnostic Center is responsible for providing exceptional customer service as the first point of contact for clients. This role involves managing administrative tasks in a fast-paced environment, ensuring a welcoming experience for patients and visitors while handling various communication and scheduling duties.

Responsibilities

• Greet patients and visitors with professionalism and warmth, ensuring a welcoming experience.
• Handle incoming and outgoing calls, efficiently directing them to the correct departments.
• Schedule and confirm patient appointments, maintaining accuracy in the calendar system.
• Collect, update, and manage patient records, ensuring confidentiality of medical and insurance information.
• Verify insurance coverage and process associated paperwork promptly.
• Perform administrative tasks, including filing, scanning, and faxing.
• Provide top-tier customer service by addressing patient inquiries and concerns with care.

Requirements

• Bilingual in English and Spanish (REQUIRED).
• 1+ years of experience in a healthcare environment.
• Experience in healthcare call centers (inbound/outbound) with a focus on patient communication.
• Familiarity with insurance verification and authorizations.
• Strong communication skills with patients both in person and over the phone.
• Friendly, solution-oriented personality with excellent problem-solving skills.