Radiology Support Associate (Larkspur)

Full-time

Larkspur, CA

Hospitals

About the position

To maintain and retrieve Radiology files and result reports. To provide Radiology receptionist duties at desk and telephone.

Responsibilities

• Answers telephone and provides standard information, provides limited screening of telephone calls, routes calls to other staff, and takes messages
• Answers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures; refers visitors to sources of information
• Uses Radiology Information System as the source for maintaining accurate records required by Department Policy and Procedures. Must be familiar with and utilize the Radiology Information System functions as assigned by the Department manager and/or Information Systems Supervisor
• Participates actively in the achievement of organizational and departmental goals
• Responsible for assuring patient wait times are minimized
• Attends and participates in in-services and staff meetings
• Maintains standards of the organization and department
• Abides by hospital policies on attire, work habits and relationships
• Observes confidentiality and decorum in conversation and behavior
• Assists in the orientation of new employees
• Utilizes the PACS system, for retrieving, and printing of studies as requested by physicians, patients, and hospital staff, to the standard of diagnostic quality set by Medical Director
• Upon request, reads or faxes patient reports to attending physicians and other facilities
• Obtains releases and prepares films to be picked up by patient
• Calls other facilities to retrieve films, reports, etc., for our Radiologists or physicians, when necessary
• Prepares materials for subpoenas as directed
• Prepares materials for Tumor Board meetings
• Acts as a department liaison for physicians needing assistance and/or training for utilization of Magic Web (PACS online system)
• Greets, directs, and receives patients at reception desk. Coordinates scheduled patient arrival with the appropriate exam-specific staff
• Acts as liaison between patient and technical staff
• Tracks patient orders in MISYS
• Work with Admitting department to facilitate patient registration
• Assists Charge Tech
• Compiles, audits, crosschecks and forwards to HIM paperwork related to patient procedures on a daily basis
• Forwards problem account and account paperwork to the Radiology Supervisor daily

Requirements

• High school diploma, GED or equivalent preferred
• Completion of business school or related training, including computer courses preferred
• One-year clerical or secretarial experience in a health care setting with computer based familiarity
• Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers
• Accurate typing at 30 wpm
• Basic to intermediate skill in word processing
• Knowledge of medical terminology
• Ability in database management
• Ability to learn and operate any and all computerized radiology information systems
• Ability to organize and prioritize multiple tasks despite frequent interruptions
• Ability to operate standard business machines, such as personal computer, fax machines and copier
• Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies
• Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages

Benefits

• Comprehensive suite of employee benefits that support health, wellness, and financial security
• 403(b) contribution plan and company-funded retirement plan
• Life insurance
• Vacation, holiday, and sick leave
• Onsite health & fitness classes
• Discounts promoting a healthier lifestyle