Rallys General Manager

$50,000 - $58,000/Yr

Rally's 4346 - Phoenix, AZ

Full-time - Mid Level

Onsite - Phoenix, AZ

About the position

The General Manager at Rally's is responsible for overseeing the daily operations of the drive-thru restaurant, ensuring high standards of customer service, food safety, and team management. This role requires a strong leader with extensive experience in the food and beverage industry, particularly in fast casual settings, to drive performance and enhance customer satisfaction.

Responsibilities

• Run day-to-day operations of the drive-thru restaurant
• Create and manage team member schedules
• Recruit, hire, and train other team members
• Handle cashiering, reconciling, and depositing daily cash flow duties
• Actively manage and participate in the daily cleaning and sanitation schedule
• Maintain employee records, prepare payroll, and complete paperwork to comply with all local and federal laws and regulations
• Complete weekly inventory of food ingredients, paper supplies, cleaning supplies, and beverages
• Place food orders on a weekly basis
• Serve as the main point of contact for catering orders
• Respond to customer complaints and/or concerns when necessary
• Adhere to all health requirements and food safety standards required by company policies and procedures, and the Maricopa Health Department
• Work closely with upper management to improve customer experience and key metrics
• Ensure all equipment is operating effectively, and diligently work with upper management to address repairs and maintenance
• Follow and participate in any additional training provided by the company's in-store training as needed
• Properly maintain all records, including but not limited to purchases, supplies, employee documentation, and food safety related items

Requirements

• Five or more years of management experience in the food and beverage industry
• ServeSafe food manager certification required
• Excellent customer service skills
• Accurate money handling skills
• Values of reliability, honesty, integrity, and commitment
• Ability to work varying shifts, including opening and closing shifts
• Availability to work on weekends and holidays
• Authorization to work in the United States
• Reliable transportation
• Pass background checks and drug screening

Benefits

• Employee discount
• Paid time off
• Paid training