Ramp & Customer Service Agent

$37,544 - $37,544/Yr

Alaska Airlines - Bellingham, WA

Part-time - Entry Level

Bellingham, WA

Air Transportation

About the position

The Ramp & Customer Service Agent plays a crucial role in ensuring that guests have a seamless travel experience from curb to cabin. This position involves a variety of tasks both above and below the wing, which includes direct interactions with guests as well as essential ramp functions. Agents are expected to assist guests with their travel needs, which encompasses answering inquiries, handling baggage, ticketing, checking in passengers, and boarding flights in a fast-paced airport environment. In addition to customer service responsibilities, the role requires working outdoors in various weather conditions while performing below wing functions. This includes transporting baggage and cargo, loading and offloading luggage, aircraft marshaling, pushing back aircraft, and performing aircraft deicing. Agents are also responsible for aircraft grooming and conducting security searches. The Ramp & Customer Service Agent will perform boarding and gate duties, which involve assisting and directing guests, making announcements, and processing standby and upgrade requests. They will also manage guest luggage, including filing and maintaining luggage claims for damaged, delayed, or pilfered items. The role may require agents to perform other duties as assigned by management to ensure complete guest satisfaction, making flexibility and adaptability key traits for success in this position.

Responsibilities

• Assist guests with travel needs including answering inquiries, baggage handling, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions such as transporting baggage and cargo, loading and offloading luggage, aircraft marshaling, pushing back the aircraft, and aircraft deicing.
• Perform aircraft grooming and security searches.
• Assist and direct guests during boarding and gate duties, make announcements, and process standby and upgrade requests.
• Process and secure guest luggage, filing and maintaining luggage claims for damaged, delayed, and pilfered items.
• Load and offload luggage and cargo using conveyor belts.
• At the direction of management, perform various duties to ensure complete guest satisfaction.
• Perform other duties as assigned.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Valid driver's license.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice-to-haves

• A minimum of 1 year of customer service or community service experience.

Benefits

• Free stand-by travel privileges on Alaska Airlines.
• Comprehensive well-being programs including medical, dental, and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.