Alaska Airlines - Fairbanks, AK
posted 5 months ago
The Ramp Service Agent (RSA) at Alaska Airlines plays a crucial role in ensuring that flights operate smoothly and safely in a fast-paced airport environment. This position is essential for the efficient movement of guests and their belongings from curb to cabin, contributing to the overall customer experience. As a union-represented role, the RSA is responsible for performing various below-wing functions that are vital to the airline's operations. This includes loading and offloading luggage and cargo using conveyor belts or forklifts, transporting these items to different airport locations, and maintaining the ramp and warehouse areas to ensure safety and efficiency. Additionally, the RSA is tasked with marshaling and pushing back aircraft, which requires a keen awareness of the surrounding environment and adherence to safety protocols. In this role, the RSA must demonstrate exceptional interpersonal skills, as they will interact with a diverse range of individuals, including passengers and team members. Flexibility is key, as the position requires the ability to work varied shifts, including weekends and holidays. The RSA must also be physically capable of lifting heavy items, bending, stooping, and performing tasks that require agility and strength. The ability to adapt to set procedures and anticipate the needs of others in a fast-paced environment is essential for success in this position. Furthermore, the RSA must be able to learn quickly, understand flight schedules, and communicate effectively in English. This role is not only about physical tasks but also about embodying the values of safety, kindness, and performance that Alaska Airlines stands for.