Ransburg Center Greeter

$17,992 - $22,485/Yr

YMCA - Indianapolis, IN

Part-time - Entry Level

Indianapolis, IN

Social Assistance

About the position

The Ransburg Center Greeter at the YMCA of Greater Indianapolis is responsible for providing excellent member services under the supervision of the Member Services Supervisor. This part-time role involves greeting members, managing check-ins, and ensuring a welcoming environment while supporting the YMCA's mission of Youth Development, Healthy Living, and Social Responsibility.

Responsibilities

• Greet members by name with a positive, professional attitude.
• Scan member's card and manage sign-ins when the computer is down.
• Check for invalid or expired cards and direct members to the service center for renewal.
• Wash, dry, and fold towels, maintaining cleanliness of the dryer lint screen.
• Loan recreational equipment and ensure its return according to procedures.
• Assist with incoming calls when lines ring more than three times.
• Help with any medical emergencies and document as required by YMCA rules and regulations.
• Maintain the Away and Regular Guest Book.
• Assist members with lost and found items.
• Keep the Hospitality Desk area neatly maintained.
• Perform morning operator assignments including turning on lights and computers, and ensuring staff are on duty.
• Perform evening operator assignments including turning off lights and shutting down computers.
• Provide a safe environment for all participants, volunteers, and staff.
• Actively participate in the Invest-in-Youth annual campaign.
• Attend all staff meetings and trainings associated with the Membership Department.
• Assist with other projects as needed.

Requirements

• High school diploma or GED preferred.
• Customer service experience is preferred.
• Basic computer data entry skills required.
• Basic washer and dryer operations knowledge required.
• Strong communication skills, including the ability to answer telephone calls and communicate YMCA programs and activities.

Nice-to-haves

• Current certifications in First Aid, CPR AED, Safety and Risk Management, and Child Abuse Prevention, or the ability to obtain them within 60-90 days of employment.

Benefits

• Free certifications (depending on position)
• Free YMCA of Greater Indianapolis membership
• Flexible schedules
• Childcare provided when actively working (up to 20 hours per week)
• Retirement
• Employee Assistance Program
• Center Discounts