RCM Client Success Manager

Spectrum Billing Solutions - Skokie, IL

Full-time - Mid Level

Remote - Skokie, IL

About the position

The RCM Client Success Manager at Spectrum Billing Solutions is a pivotal role focused on fostering strong client relationships and ensuring effective communication between clients and the internal Revenue Cycle Management (RCM) team. This position is designed for a self-motivated individual with a solid understanding of revenue cycle processes, who can identify client needs and drive improvements while participating in business development strategies.

Responsibilities

• Foster and develop strong client relationships.
• Serve as primary point of contact for client communications.
• Work cohesively with internal Revenue Cycle Management (RCM) team.
• Maintain understanding of RCM functions and workflows.
• Serve as client partner and liaison while effectively collaborating with team members.
• Identify needs of clients and opportunities for improvement.
• Participate in presentations to prospective clients.
• Manage new client implementations.
• Attend company-wide and team-specific meetings.
• Participate in marketing and business development strategy.

Requirements

• 3+ years of client relationship management and/or business development experience.
• Healthcare and RCM experience preferred.
• Self-starter, comfortable in a deadline-oriented environment.
• Detail-oriented and takes pride in delivering quality work.
• Demonstrated skills in delivering results.
• Master's Degree or equivalent experience.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office including Word, Excel and PowerPoint.

Benefits

• Flexible work environment - Remote, Hybrid or fully in office.
• Competitive Salary with Bonus Structure - Salary is based on your years of experience.
• Growth opportunities - We are a growing company and want to promote within our team.
• Benefits - Medical, Dental, Vision.
• Flexible Paid Time Off - 3 weeks PTO time, which increases with your tenure.
• 401K - with Company match.
• Supplemental Benefits.