Tandym Group
posted 4 months ago
A global-based healthcare company is seeking a Customer Success Manager to join their team in a Remote capacity. In this role, the Customer Success Manager will be responsible for overseeing multiple customer accounts to ensure satisfaction, acting as advocates and voices for the customers, and coordinating with various teams to deliver exceptional customer experiences. The position requires a proactive approach to customer management, ensuring that clients receive the highest level of service and support throughout their journey with the company. The Customer Success Manager will lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of Revenue Cycle Management (RCM) solutions. This includes proactively addressing and resolving customer concerns, issues, or escalations that may arise during the onboarding and ongoing support phases. The role also involves coordinating with cross-functional teams to support the implementation of clients, providing timely and effective solutions to enhance customer satisfaction. Building and maintaining strong, long-lasting relationships with key stakeholders and decision-makers is crucial for success in this role. The Customer Success Manager will work closely with all relevant departments to ensure a cohesive approach to customer success, monitoring customer health and engagement levels to identify risks and develop strategies to maximize retention and renewal rates. Additionally, gathering customer feedback regarding product and service enhancements or features needed for their success is an essential part of the role, as is developing and executing customer success plans tailored to each customer's objectives. The Customer Success Manager will also perform other duties as needed to support the overall success of the customer experience.