iHeartMedia - Kearney, NE

posted 4 days ago

Full-time
Kearney, NE
Broadcasting and Content Providers

About the position

We are seeking a Remote RCS Product Support Specialist to be the primary point of contact for clients by handling phone calls and emails from customers in the United States and other countries. This individual will provide timely and accurate answers on subjects that can range from software clock building to audio cards, network infrastructure, or a SQL Server database.

Responsibilities

  • Answer incoming phone calls and emails in a timely manner.
  • Document interactions with customers; provide answers by identifying problems; research answers and guide customers through corrective steps.
  • Work with colleagues to troubleshoot problems in software, hardware, networks, and systems.
  • Write up technical documentation that can be used to repair software defects and deliver enhancements.
  • Work with customers to improve software system performance by identifying problems and recommending changes.
  • Keep skills up to date by participating in educational opportunities and maintaining personal networks.
  • Handle phone calls, emails, and social interactions from customers in the United States and other countries.
  • Work with other departments within RCS teams to further extend our product capabilities.

Requirements

  • Knowledge of Radio industry.
  • Excellent customer service skills and a team focus.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Fundamentally sound knowledge of radio technologies, networking technologies, and Microsoft Windows.
  • Recent experience working in a Radio, IT, or Engineering environment.
  • Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable.
  • Prior Customer Service experience.
  • Ability to prioritize effectively.
  • Well-developed troubleshooting and investigative skills.
  • Bilingual English/Spanish abilities are a plus.
  • Can-do attitude.

Benefits

  • Employer sponsored medical, dental and vision with a variety of coverage options.
  • Company provided and supplemental life insurance.
  • Paid vacation and sick time.
  • Paid company holidays, including a floating holiday.
  • A Spirit day to encourage and allow employees to volunteer in their community.
  • A 401K plan.
  • Employee Assistance Program (EAP) at no cost.
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more.
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