RCS Program Manager

Randstad - Worcester, MA

Full-time - Mid Level

Worcester, MA

Administrative and Support Services

About the position

The MSP Program Manager at Randstad is a strategic role focused on account development and driving workforce solutions for a prestigious client in Worcester, MA. This hybrid position requires local residency and involves both strategic and tactical components, including client management, account development, staff management, supplier management, and operations management. The role emphasizes partnership through reporting and forecasting, ensuring compliance with contractual obligations, and continuously improving operational effectiveness.

Responsibilities

• Act as a consultative business partner to hiring managers and executive stakeholders.
• Identify staffing needs and offer innovative employment solutions.
• Lead and develop the account PMO team to optimize client delivery.
• Monitor relationships with staffing suppliers and manage fulfillment of positions.
• Oversee day-to-day operations of the program.
• Provide visibility through reporting and forecasting.
• Manage P&L, cost controls, and problem-solving initiatives.
• Ensure compliance with contractual obligations and operational standards.

Requirements

• Staffing industry experience required.
• Experience in MSP program management or large client management.
• Strong MSP acumen and decision-making skills.
• History of solving complex client situations using data.
• Ability to prioritize tasks without direction.
• Experience presenting business reviews and workforce strategies.
• Impressive professionalism and communication skills.
• Demonstrated ability to identify client needs and adjust expectations accordingly.
• Proficiency with tech, calendaring, and organizational tools.
• Bachelor's degree preferred.
• Proficiency using Google mail, calendaring, and shared drives.

Nice-to-haves

• Experience in contingent workforce management.
• Knowledge of vendor management and supplier management.

Benefits

• Competitive salary + bonus
• Excellent benefits package - medical, dental, vision
• Generous PTO policy earned from day one
• Education and professional development
• Rapid career growth
• Retirement savings and security
• Employee stock purchase plan
• Paid parental leave
• Short and long term disability
• Employee assistance program and health advocacy
• Health and dependent care flexible spending account
• Metlife auto and home insurance
• Metlife legal plan
• Referral reward program
• Exclusive discounts and programs with nationwide vendors and retailers