Real Estate & Customer Experience Manager

$86,000 - $107,000/Yr

Prologis - Chicago, IL

Full-time - Mid Level

Chicago, IL

Real Estate

About the position

The Real Estate & Customer Experience Manager at Prologis is responsible for delivering exceptional customer service and managing relationships with a diverse customer base in the Chicago market. This role involves overseeing customer management processes, identifying revenue opportunities, and ensuring properties are well-maintained and financially managed. The position requires strong interpersonal skills, lease administration expertise, and the ability to adapt to changing business needs.

Responsibilities

• Ensure clear communication of terms, conditions, and customer responsibilities.
• Manage move-in and move-out processes, conducting inspections, and coordinating necessary repairs or maintenance.
• Identify additional revenue opportunities by understanding Prologis value-added products and services.
• Maintain strong, long-term relationships with a portfolio of customers.
• Utilize technical tools (e.g., Salesforce) to gather data and develop customer insights.
• Conduct lease analysis and manage lease administration tasks.
• Negotiate and manage service agreements to ensure well-maintained properties.
• Prepare financial reports to meet budget and financial goals for the portfolio.

Requirements

• 5+ years of industrial/commercial real estate experience recommended.
• Possess a valid driver's license and ability to travel to multiple properties.
• Current Real Estate sales license in Illinois or ability to obtain within six months.
• Dedication to delivering exceptional customer service.
• Ability to adapt to change and take on new initiatives positively.
• Strong interpersonal skills to develop relationships with customers.
• Experience with property transitions, portfolio acquisitions, or company mergers.
• Ability to multi-task and manage competing deadlines with minimal supervision.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Nice-to-haves

• Experience with budgeting cycles and CAM reconciliation processes.

Benefits

• Healthcare, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• Generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.