Real Estate & Customer Experience Manager

$86,000 - $107,000/Yr

Prologis - Chicago, IL

Full-time - Mid Level

Chicago, IL

Real Estate

About the position

The Real Estate & Customer Experience Manager at Prologis is responsible for delivering exceptional customer service and managing relationships with a diverse customer base in the Chicago market. This role involves overseeing customer management, move-in and move-out processes, and identifying revenue opportunities while ensuring properties are well-maintained and financially managed. The position requires strong negotiation skills, lease analysis, and the ability to utilize technical tools for data gathering and customer insights.

Responsibilities

• Ensure clear communication of terms, conditions, and customer responsibilities.
• Manage move-in and move-out processes, conducting inspections, and coordinating necessary repairs or maintenance.
• Identify additional revenue opportunities by understanding Prologis value-added products and services.
• Maintain strong, long-term relationships with a portfolio of customers.
• Utilize technical tools (e.g., Salesforce) to gather data/metrics and develop customer insights.
• Conduct lease analysis and lease administration.
• Negotiate and manage service agreements to ensure well-maintained properties.
• Prepare financial reports to meet budget and financial goals for the portfolio.

Requirements

• 5+ years of industrial/commercial real estate experience recommended.
• Valid driver's license with the ability to travel to multiple properties.
• Current Real Estate sales license in Illinois or ability to obtain within six months.
• Dedication to delivering exceptional customer service.
• Strong interpersonal skills to develop relationships with customers.
• Experience with property transitions, portfolio acquisitions, or company mergers.
• Ability to multi-task and prioritize while managing competing deadlines.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills.

Nice-to-haves

• Experience with budgeting cycles and CAM reconciliation processes using analytical skills.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching