RealPage Affordable Specialist

Franklin Group - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

Crop Production

About the position

The Real Page Affordable Specialist will support operations and system management for critical software systems at Franklin Group, focusing on providing software support solutions and maintaining effective communication with team members. This role requires a strong background in affordable housing management and proficiency in software applications, particularly RealPage (Onesite).

Responsibilities

• Provides continuous software support solutions to Franklin Group (FG) team members in a timely manner.
• Interacts with FG team members through multiple platforms including face-to-face interactions, web meetings, support ticket updates, and email/phone communications.
• Maintains clear, concise documentation of all support matters.
• Effectively documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of software issues.
• Builds, manages, and maintains the help content and support ticketing system.

Requirements

• At least 3 years of experience working in the affordable housing management industry.
• At least 3 years of experience using Onesite and/or Onesite Affordable.
• Excellent interpersonal and communication skills.
• Excellent computer and internet skills, including strong proficiency in web-based applications.
• Excellent technical skills, including advanced use of Excel.
• Aptitude in customer service/client relations and a friendly disposition.
• Bachelor's degree from an accredited university in a related field preferred.