Serber & Associates P.A - Miami, FL

posted 5 months ago

Part-time - Entry Level
Miami, FL
Professional, Scientific, and Technical Services

About the position

We are seeking a skilled Recepcionist to join our team at Serber & Associates PA in Miami, FL. The ideal candidate will be responsible for managing our front desk, providing exceptional customer service, and ensuring efficient office operations. This role is crucial as it serves as the first point of contact for our clients and visitors, and it is essential that the individual in this position embodies professionalism and friendliness. The Recepcionist will greet and welcome guests, answer and direct phone calls, and maintain a tidy reception area. Additionally, the role involves handling customer inquiries, performing data entry tasks, and utilizing phone etiquette to manage inbound and outbound calls effectively. The Recepcionist will play a key role in creating a positive first impression for our clients and ensuring that all office operations run smoothly. This position offers an opportunity to work in a dynamic environment where your skills in customer service and office management will be valued. If you are a proactive individual with a passion for delivering exceptional service, we encourage you to apply for this role. The ideal candidate will have a strong background in customer service, office management, and effective communication skills, making them a vital part of our team.

Responsibilities

  • Greet and welcome guests in a professional and friendly manner
  • Answer and direct phone calls appropriately
  • Maintain a tidy reception area
  • Handle customer inquiries and provide accurate information
  • Perform data entry tasks with precision
  • Utilize phone etiquette to handle inbound and outbound calls effectively

Requirements

  • Proficient in English; multilingual or bilingual skills are a plus
  • Strong customer service skills with the ability to upsell services or products
  • Excellent communication skills to interact with customers and colleagues
  • Ability to analyze situations and provide appropriate solutions
  • Experience with outbound calling is advantageous
  • 1 year of office management experience
  • 2 years of phone etiquette experience

Benefits

  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
  • Flexible schedule
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