Recepcionist

$31,200 - $31,200/Yr

City Care Doctors - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

The Receptionist position at our Miami location is a full-time, contract role that plays a crucial part in ensuring a welcoming and efficient environment for patients and visitors. The primary responsibilities include greeting patients and visitors, whether in person or over the phone, and addressing their inquiries or directing them to the appropriate resources. The Receptionist is responsible for optimizing patient satisfaction and provider time by efficiently scheduling appointments and managing the flow of patients in the office. This includes verifying patient insurance benefits and eligibility prior to appointments, reminding patients of their upcoming visits, and ensuring timely registration and check-in processes. In addition to managing appointments, the Receptionist will comfort patients by addressing their anxieties and questions, maintaining a clean and presentable reception area, and ensuring that treatment information is readily available by filing and retrieving patient records. The role also involves maintaining patient accounts by accurately recording and updating patient demographics and insurance information in the electronic health records system. Financial records must be kept accurate by updating patient financial information, recording and collecting charges, and providing receipts for payments. The Receptionist will encourage patient compliance with preventive care by reaching out to patients for reminders about due exams and screenings. In emergency situations, the Receptionist is expected to respond appropriately to assist patients in distress. Protecting patient rights is paramount, and the Receptionist must maintain confidentiality of personal and financial information in accordance with HIPAA regulations. Compliance with OSHA and other regulatory requirements is also essential. The role may involve assisting in the orientation of new personnel and requires quick learning and effective use of the electronic health records system, Allscripts. Other duties may be assigned as needed by the provider or management.

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment.
• Reminds patients of their appointment the day before; registers and checks in patients in a timely manner.
• Prepares necessary documents for the visit; notifies provider of patients' late arrival; reschedules or moves late arriving patients when necessary.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
• Understands and complies with OSHA and any other regulatory requirements.
• Maintains operations by following FOFHC policies and procedures.
• Assists in orientation of new personnel as directed.
• Quickly learns and effectively uses our electronic health records system, Allscripts.
• Performs all other duties as trained and requested by provider and/or management.

Requirements

• Medical Assistant either by education or experience preferred.
• Certification by the State is preferred.
• Bilingual in Spanish and English is preferred.
• Knowledgeable of Managed Care policies and procedures and is familiar with obtaining information from health plans and IPAs.
• Excellent verbal, telephone and communication skills.
• Experience working with Microsoft Office and possesses strong computer skills.
• Maintain a current CPR certification and use CPR skills if needed.
• Ability to adjust to new environments easily and willingness to learn new skills.
• Ability to manage individual responsibilities with little or no direction.
• Attention to detail and quality focused.
• Ability to use good judgment and seek appropriate resources in difficult or stressful situations.