Reception and Operations Coordinator

California State University - Sacramento, CA

Full-time - Entry Level

Remote - Sacramento, CA

1,001-5,000 employees

Educational Services

About the position

The Reception and Operations Coordinator at California State University, Sacramento, plays a crucial role in supporting the day-to-day operations of the Psychology Department. This position is classified as an Administrative Support Coordinator I (ASC I) and is responsible for a wide range of clerical and administrative support functions. The coordinator will primarily manage front desk reception duties, ensuring that the department runs smoothly and efficiently. This includes providing administrative support to the Department Chair, faculty, staff, and students, as well as liaising with various campus programs that collaborate with the department. The role requires a proactive approach to problem-solving and the ability to work independently while managing multiple tasks in a fast-paced environment. In addition to front desk responsibilities, the Reception and Operations Coordinator will oversee student assistants, providing them with guidance and direction regarding front desk operations. The position demands a thorough understanding of university policies and procedures, as well as the ability to apply this knowledge in various situations. The coordinator will also be responsible for maintaining the department's website and social media presence, coordinating meetings and events, and managing budget and financial records. This role is essential for fostering a welcoming and inclusive environment within the department, as it interacts with a diverse group of individuals, including faculty, students, and community members. The ideal candidate will possess strong communication skills, both written and verbal, and will be adept at using standard office software and technology. A commitment to diversity, equity, and inclusion is also essential, as the department values a collaborative and supportive work environment. The position is full-time, with work hours from 8:00 a.m. to 5:00 p.m., and is eligible for overtime compensation. The anticipated hiring range for this position is $3680 per month, with a salary range of $3680 to $5783 per month.

Responsibilities

• Manage front desk reception duties and provide administrative support to the Department Chair and faculty.
• Coordinate clerical and administrative support functions in a complex administrative environment.
• Liaise with campus programs that partner with the department.
• Provide lead direction to student assistants regarding front desk operations.
• Maintain the department's website and social media presence.
• Coordinate meetings and events for the department.
• Assist with budget and financial record tracking.
• Use judgment and discretion to interpret and apply university policies and procedures.
• Maintain confidentiality of sensitive materials.
• Promote a welcoming and inclusive work environment.

Requirements

• Experience providing, coordinating, and leading clerical and administrative support functions in a complex administrative environment.
• Ability to work independently under general supervision, set priorities, meet deadlines, and multi-task in a work environment with frequent interruptions.
• Proficiency in using standard office software such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet.
• Strong written and verbal communication skills in English, with the ability to convey information clearly and accurately.
• Strong interpersonal skills and the ability to maintain positive relationships with faculty, staff, students, and community members.
• Ability to perform a variety of clerical/administrative duties and data entry with speed and accuracy.
• Demonstrated ability to coordinate meetings and events.
• Familiarity with budget and financial record tracking.
• Ability to apply judgment, discretion, and initiative in making recommendations.

Nice-to-haves

• Bachelor's degree from an accredited college or university.
• Familiarity with personnel procedures for faculty and staff.
• Thorough knowledge of applicable university infrastructure, policies, and procedures.
• Proficiency with systems such as Common Management System (CMS), Human Resources / Student Administration (HR/SA), and others.
• Experience assisting with preparing course schedules and reserving rooms.
• Working knowledge of budget policies and procedures.
• Experience working in higher education.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Flexible scheduling options
• Paid holidays
• Professional development opportunities
• Tuition reimbursement
• Retirement savings plan (401k)
• Employee discount programs
• Life insurance coverage
• Mental health days
• Paid volunteer time
• Wellness programs